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Ring Central Blog
News & Events

Human connections build a powerhouse culture | #customersupport #supporticket

Highlights: Comparably’s Leadership Awards 2021 is based on 10 million anonymous employee responses across 60,000 companies large and small. Comparably’s mission is  “to create more transparent and rewarding...

Women From Drought-Stricken Paalaguttapalle Village In Andhra Pradesh Unite To Survive With Skills And Hardwork
Success Stories

Women From Drought-Stricken Paalaguttapalle Village In Andhra Pradesh Unite To Survive With Skills And Hardwork

Paalaguttapalle Dalitwada is a small village in Andhra Pradesh’s Chittoor district where farming is the main source of income. The village is home to around 65 landless families and has a very small population ...

customer perception
News & Events

What Is Customer Perception And How Can Brands Track It | #customersupport #supporticket

Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have in response to the way your company treats them is crucial. Businesses have to work hard to attain an...

hiring practices
HR

Hiring Practices In The New Normal, 5 Ways To Ramp Them Up | #hrmanagement #hrexecutive

Business processes have come a long way during the pandemic as remote work was the only way to keep going. You cannot expect things to get back to usual in the new normal, even as offices reopen. Hiring practic...

IITian Ditches Rs 20 Lakh Salary To Build Playgrounds For Underprivileged Children
Success Stories

IITian Ditches Rs 20 Lakh Salary To Build Playgrounds For Underprivileged Children

For Lucknow’s Pooja Rai, it seems like just yesterday that she left her high-paying job as an architect-engineer to fulfil her lifelong mission to improve and uplift the lives of underprivileged children in Ind...

Ring Central Blog
News & Events

RingCentral MVP Q2 2021: The latest features | #customersupport #supporticket

Skip directly to:   We’ve all learned a lot about work since the start of the pandemic. We learned that work isn’t a place you go—but a thing you do. That workers are more productive when they’re free to choos...

5 Ways to improve contact center agent satisfaction
News & Events

5 Ways to improve contact center agent satisfaction | #customersupport #supporticket

Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform better, create a better customer experience, and have lower turnover There are multiple ways to improve...

Daughter Of Chennai Vegetable Vendors Lands Promotion, Dedicates It To Mother’s Sacrifice, Wins The Internet
Success Stories

Daughter Of Chennai Vegetable Vendors Lands Promotion, Dedicates It To Mother’s Sacrifice, Wins The Internet

The story of Madhu Priya, the daughter of vegetable vendors who defied all odds to become the first educated girl in her family, recently went viral when the 28-year-old shared a post to LinkedIn lauding her pa...

How to do a Pop-Up Shop or Event: Catching Eyes through Temporary Locations
Restaurant Tips

How to do a Pop-Up Shop or Event: Catching Eyes through Temporary Locations | #restaurantmarketing

You’re already operating multiple locations, or they’re in your business plan for the future—you know how valuable it is to have a presence in more than one place.  But even if it’s not time to commit to a whol...

Improving customer experience with the right IVR strategy
News & Events

Improving customer experience with the right IVR strategy | #customersupport #supporticket

Highlights: An IVR system guides callers through an automated menu to get them to a specific destination A poorly-designed IVR menu leads to a negative contact center customer experience Designing a positive I...

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