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5 Ways You Can Show the Value and ROI of CX
News & Events

5 Ways You Can Show the Value and ROI of CX | #customersupport #supporticket

Do you believe your company understands the value of its customer experience (CX) programs? If not, you’re not alone. Despite the fact that CX is becoming a top business priority, 37 percent of CX professionals...

Thanks To One Man, A Drought-Prone Village Is Now Bumper Exporter Of Pomegranates. Read:
Success Stories

Thanks To One Man, A Drought-Prone Village Is Now Bumper Exporter Of Pomegranates. Read:

We usually associate lush green crops with farming but it is a grim reality in several drought-prone areas in the country. It is almost impossible for our farmers to grow crops in a region which receives less t...

Ring Central Blog
News & Events

4 ways to improve agent productivity in a cloud contact center | #customersupport #supporticket

Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s reality is that most call centers are now distributed, with agents working from home or another safe l...

Behind Her Successful Idea Lays Early Memories Of Seeing Mom In Mental Hospitals
Success Stories

Behind Her Successful Idea Lays Early Memories Of Seeing Mom In Mental Hospitals

Mental health refers to the psychological, emotional, and social well-being of an individual. For a long time, societies have had skewed mental illness as a negative driving force making the patients feel asham...

e-commerce chatbots
News & Events

Why E-commerce Chatbots are a Must-have for Businesses Today | #customersupport #supporticket

Providing excellent customer service is a necessity for any e-commerce store. No matter how good your online storefront is, you will always have some customers who have questions or concerns regarding the payme...

Hunting For An Interesting Career? Meet A Birth Photographer Who Is Slaying It
Success Stories

Hunting For An Interesting Career? Meet A Birth Photographer Who Is Slaying It

Seething pain dominates her body with each contraction. A few seconds seem stretching to forever and she chooses to shut her eyes. Some more time, just a little bit more and it will be all over. She leans forwa...

Customer Retention Gets Tough. Here’s How to Deal With It
News & Events

Customer Retention Gets Tough. Here’s How to Deal With It | #customersupport #supporticket

If you want your business to succeed, it’s not enough to just bring in new customers over and over again. Yes, new customers are always needed, but if you’re not retaining the customers that you already have, y...

Ring Central Blog
News & Events

Optimizing text-based support: Deliver the most relevant content at the right moment | #customersupport #supporticket

As your company grows, the demand on your support team increases as well. Promptly replying to all inbound calls, messages, and emails becomes ever more difficult as agents handle both complex queries and repet...

24/7 support
News & Events

The Complete Guide to 24/7 Support | #customersupport #supporticket

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step-by-step guide, you can incorporate a 24/7 support model in no time. That’s why we’ve put together t...

Not A Filmy Story: Father Quit Racing Due To Lack Of Funds, Son Fulfils Father's Dream At The Age Of 6
Success Stories

Not A Filmy Story: Father Quit Racing Due To Lack Of Funds, Son Fulfils Father’s Dream At The Age Of 6

It has just been a few years that we Indians started talking about ‘sports other than cricket’. Though this transformation looks to be a good sign, it will take a long time for us as a society to explore advent...

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