Elearning Management System

e-commerce chatbots
News & Events

Why E-commerce Chatbots are a Must-have for Businesses Today | #customersupport #supporticket

Providing excellent customer service is a necessity for any e-commerce store. No matter how good your online storefront is, you will always have some customers who have questions or concerns regarding the payme...

Hunting For An Interesting Career? Meet A Birth Photographer Who Is Slaying It
Success Stories

Hunting For An Interesting Career? Meet A Birth Photographer Who Is Slaying It

Seething pain dominates her body with each contraction. A few seconds seem stretching to forever and she chooses to shut her eyes. Some more time, just a little bit more and it will be all over. She leans forwa...

Customer Retention Gets Tough. Here’s How to Deal With It
News & Events

Customer Retention Gets Tough. Here’s How to Deal With It | #customersupport #supporticket

If you want your business to succeed, it’s not enough to just bring in new customers over and over again. Yes, new customers are always needed, but if you’re not retaining the customers that you already have, y...

Ring Central Blog
News & Events

Optimizing text-based support: Deliver the most relevant content at the right moment | #customersupport #supporticket

As your company grows, the demand on your support team increases as well. Promptly replying to all inbound calls, messages, and emails becomes ever more difficult as agents handle both complex queries and repet...

24/7 support
News & Events

The Complete Guide to 24/7 Support | #customersupport #supporticket

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step-by-step guide, you can incorporate a 24/7 support model in no time. That’s why we’ve put together t...

Not A Filmy Story: Father Quit Racing Due To Lack Of Funds, Son Fulfils Father's Dream At The Age Of 6
Success Stories

Not A Filmy Story: Father Quit Racing Due To Lack Of Funds, Son Fulfils Father’s Dream At The Age Of 6

It has just been a few years that we Indians started talking about ‘sports other than cricket’. Though this transformation looks to be a good sign, it will take a long time for us as a society to explore advent...

Ring Central Blog
News & Events

Optimizing text-based support: Identify customer needs and expectations | #customersupport #supporticket

Providing a holistic, omnichannel experience has been a priority for many businesses, and for good reason. Customer expectations are on the rise across channels. In fact, two-thirds of customers expect support ...

How Artificial Intelligence Is Affecting the B2B Customer Support Sector
News & Events

How Artificial Intelligence Is Affecting the B2B Customer Support Sector | #customersupport #supporticket

We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind.

His Rs. 10000 Startup Adds Taste To Your Food, Gives Food To Villagers In The Himalayas
Success Stories

His Rs. 10000 Startup Adds Taste To Your Food, Gives Food To Villagers In The Himalayas

We get to hear about stories of people chasing their passion to set-up unique start-ups and accomplish success, but the story of Harshit Sehdev of Himshakti is about someone having an intention and their passio...

How to Build a Dynamic Customer-Focused Culture in Your Company in 9 Steps
News & Events

How to Build a Dynamic Customer-Focused Culture in Your Company in 9 Steps | #customersupport #supporticket

“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that companies throw around to stay relevant in today’s hyper-competitive market. It is a lifetime promise to your customers...

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