Cancellation & Refund Policy

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Effective Date: 12-06-2025
Last Updated: 12-06-2025

This Cancellation & Refund Policy (“Policy”) outlines how PURSHO Enterprises (“we”, “us”, or “our”) handles cancellations, service changes, and refund requests across all of our offerings, including SaaS solutions, customized services, mobile applications, and digital services, available through https://www.purshology.com, its subdomains, and mobile platforms.

By purchasing or using our Services, you agree to the terms of this Policy.

1. Covered Services

This Policy applies to all services provided by PURSHO Enterprises, including:

  • SaaS-Based Solutions: Available under Free, Yearly, and Lifetime plans

  • Customized Software & IT Services: One-time or project-based development

  • Digital Services: Domains, hosting, content, email, social media, marketing, migration, integration, etc.

  • Mobile Applications: Available via Google Play and Apple App Store

2. Plan Types for SaaS Services

We offer:

  • Free Plan: No cost, limited usage

  • Yearly Plan: Prepaid annually

  • Lifetime Plan: One-time payment, long-term access

3. Cancellation Policy

A. Customer-Initiated Cancellations

You may cancel your service or subscription at any time by contacting us at connect@purshology.com or via your dashboard (where applicable). Cancellations do not entitle you to automatic refunds.

B. PURSHO-Initiated Cancellations

We reserve the right to suspend, modify, or permanently terminate any service (including Free and Lifetime plans) at our sole discretion due to:

  • Misuse, abuse, or violation of our Terms of Service

  • Legal, financial, or operational decisions

  • Business restructuring or product retirement

Note: Free or Lifetime plans do not imply lifetime guarantee of service. Access is provided as long as the platform or service is actively maintained by PURSHO Enterprises.

4. Refund Policy

A. SaaS Solutions

  • Free Plans: No payment, hence no refund applicable.

  • Yearly Plans: Refund available within 7 days of purchase only if:

    • The user has consumed less than 10% of core features

    • The request is legitimate and not due to misuse or plan misunderstanding

  • Lifetime Plans: Non-refundable by default. Exceptionally, a partial refund may be issued for:

    • Duplicate payments

    • Payment processing errors

    • Service activation failure beyond 14 days

Refunds are issued at our discretion after deducting applicable administrative and gateway fees.

B. Customized Software & IT Services

  • These are non-refundable once development or consultation begins.

  • If a project is canceled by the client before any work begins, a partial refund may be issued after deducting pre-engagement and administrative fees.

  • If PURSHO cancels a project for valid internal or legal reasons, a proportionate refund may be issued based on project status.

C. Digital Services (Domain, Hosting, Email, etc.)

  • Domain Registrations/Renewals: Non-refundable once processed.

  • Hosting & Server Services: Refund requests must be raised within 48 hours of purchase, subject to usage and justification.

  • Email & Marketing Services: Non-refundable once the service is activated or campaign is initiated.

  • Migration & Integration Services: Non-refundable once work begins.

All digital services involve third-party providers and thus are subject to their own terms.

D. Mobile Applications

  • Purchases or subscriptions made via Play Store or App Store are governed by the respective platform’s refund policy.

  • We do not process refunds directly for in-app purchases or subscriptions.

  • For support, contact us at connect@purshology.com and we’ll guide you with platform-specific steps.

5. Service Discontinuation Clause

PURSHO Enterprises reserves the absolute right to discontinue any product, plan, or platform, including those under active Free or Lifetime subscriptions, without prior notice due to:

  • Business model shifts or financial viability

  • Legal or regulatory mandates

  • Strategic reorientation or merger/acquisition

In such cases, no future service continuity is guaranteed, and no refund obligation is assumed unless required by applicable law.

We recommend users periodically back up important data and do not rely solely on perpetual service under Free or Lifetime labels.

6. Chargebacks and Abuse

Unlawful chargebacks or unauthorized disputes may result in:

  • Immediate service suspension

  • Permanent account ban

  • Legal action, where applicable

We encourage users to contact our support first for any billing-related concern before initiating any formal dispute with your bank or payment provider.

7. Changes to Policy

We may revise this Policy at any time. Updates will be published on this page with an updated “Last Updated” date. Continued use of our services implies acceptance of the revised policy.

8. Contact Us

For all cancellation, refund, and billing inquiries:

PURSHO Enterprises
📧 Email: connect@purshology.com
📍 Indore City, Madhya Pradesh, India