News & Events

Ring Central Blog
News & Events

Breaking technology’s history of “good enough” | #customersupport #supporticket

It’s 2020. If this dumpster fire of a year has taught us anything, it’s that our communications needs are changing at the same pace as the world around us. Not only does every company have different communicati...

Ring Central Blog
News & Events

How to scale a business: 5 tips for sustainable growth | #customersupport #supporticket

When your business first starts to get off the ground, it’s exciting. You’re up and running, you’re starting to attract new clients, and soon you’ll be so big your name will be up there with Amazon and Google. ...

Chatbot features
News & Events

7 Chatbot Features That Make Your Bot a Success | #customersupport #supporticket

When chatbots were first introduced in customer support, they were only capable of executing rule-based commands that often led to poor customer experiences. Chatbot features back then weren’t developed keeping...

Ring Central Blog
News & Events

5 steps to sustaining a hybrid or remote workforce | #customersupport #supporticket

Highlights 82% of leaders plan to allow employees to work remotely part of the time Businesses planning to expand remote or hybrid work will need new strategies to ensure collaboration Meeting rooms of tomorro...

Ring Central Blog
News & Events

RingCentral embraces civic responsibility—encourages everyone to follow suit | #customersupport #supporticket

Extended voting time off and awareness campaigns are just a few ways RingCentral practices being a responsible corporate citizen. Community affairs are not superfluous for business—tech giants or small startups...

Ring Central Blog
News & Events

How RingCentral Video’s new Waiting Rooms keep your meetings secure | #customersupport #supporticket

Highlights Waiting Room: a virtual staging area that prevents participants from joining until the host is ready Hosts can enable Waiting Rooms when scheduling a meeting Hosts can specify participant types who ...

Ring Central Blog
News & Events

Dark Theme: Better for your eyes and battery | #customersupport #supporticket

Welcome to the dark side. We’re happy to say that dark theme in the RingCentral app is finally here. With our most recent update (v20.4.10) dark theme is now available across all platforms—Mac, Windows, iOS, an...

Ring Central Blog
News & Events

The top 6 alternatives to Vonage for small businesses | #customersupport #supporticket

Updated October 2020 We wager you landed on this article for one of two reasons:  You currently use Vonage and think it’s time to look for a new communications provider, or You’ve researched Vonage but aren’t ...

customer service values
News & Events

7 Customer Service Values of a World-Class Support Team | #customersupport #supporticket

Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything else. Their emphasis on customer-centricity shows how customer service values can reap a wide-reach...

Ring Central Blog
News & Events

5 questions employees are asking about returning to the office | #customersupport #supporticket

There’s so much about this year that we never anticipated. All the canceled plans and festivities. Upended vacations. The endless days at home. In fact, if you can say one thing for certain about 2020, it’s tha...

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