Stalled supply chains, a shift from store aisles to curbside lanes—there’s no question that retailers have been thrown for a loop this last year. But as the old saying goes, the more things change, the more the...
The day in the life of a customer support agent is not an easy one. Between staying on top of assigned tickets, dealing with angry customers, completing complicated back-end processes, answering repetitive cus...
In recent years, there has been a cultural shift in what constitutes an appropriate work environment. This shift was exacerbated with the onset of the global coronavirus pandemic, which saw the majority of busi...
The 10 best free video chat and calling apps for team collaboration | #customersupport #supporticket
Updated January 2021 For most of us, video chat apps used to be just a small part of life. A call to your aunt in Germany via webcam, perhaps, or a business conference with foreign investors. Maybe you used it...
Updated January 2021 Nowadays, commuting into the office isn’t as essential as it used to be. Slowly but surely, businesses are realizing that many employees don’t need to be in the same workspace in order to ...
Listening to the voices of our Black co-workers on a very different MLK day. Dr. Martin Luther King, Jr. Day is traditionally a time to reflect on a hopeful, inclusive vision, mark the progress we’ve made towa...
This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 reasons your customers want to be able to text support” here. It shouldn’t come as a surprise that a ph...
Introducing new technologies is a vital part of adapting to changing business needs. Take 2020 as an example. The impact of the pandemic on work-life culture has been extraordinary. More and more people are ac...
“Project Magellan” uses Glip to add humanity to the way we connect with talent. Anyone who’s ever applied for a job – particularly in technology – knows the drill: Send a résumé…and wonder if it disappeared r...
It’s not the most comfortable thing to do in the world, but performance management is an essential part of every business. Why? Because effective performance reviews will not only empower your employees to impr...
