News & Events

Ring Central Blog
News & Events

Kicked to the curb(side): how retailers can win the next shopping evolution | #customersupport #supporticket

Stalled supply chains, a shift from store aisles to curbside lanes—there’s no question that retailers have been thrown for a loop this last year. But as the old saying goes, the more things change, the more the...

Agent assist bots
News & Events

3 Ways Agent Assist Bots Can Help Your Customer Support Team | #customersupport #supporticket

The day in the life of a customer support agent is not an easy one.  Between staying on top of assigned tickets, dealing with angry customers, completing complicated back-end processes, answering repetitive cus...

The pros and cons of working remotely
News & Events

The pros and cons of working remotely | #customersupport #supporticket

In recent years, there has been a cultural shift in what constitutes an appropriate work environment. This shift was exacerbated with the onset of the global coronavirus pandemic, which saw the majority of busi...

Ring Central Blog
News & Events

The 10 best free video chat and calling apps for team collaboration | #customersupport #supporticket

Updated January 2021 For most of us, video chat apps used to be just a small part of life. A call to your aunt in Germany via webcam, perhaps, or a business conference with foreign investors. Maybe you used it...

Ring Central Blog
News & Events

The 11 best Hangouts alternatives for teams that don’t want to use Google | #customersupport #supporticket

Updated January 2021 Nowadays, commuting into the office isn’t as essential as it used to be. Slowly but surely, businesses are realizing that many employees don’t need to be in the same workspace in order to ...

Ring Central Blog
News & Events

Connected. Hopeful. Together. This Martin Luther King Jr. Day| RingCentral | #customersupport #supporticket

Listening to the voices of our Black co-workers on a very different MLK day. Dr. Martin Luther King, Jr. Day is traditionally a time to reflect on a hopeful, inclusive vision, mark the progress we’ve made towa...

A Customer Support Photo is Worth a Thousand Words
News & Events

A Customer Support Photo is Worth a Thousand Words | #customersupport #supporticket

This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 reasons your customers want to be able to text support” here. It shouldn’t come as a surprise that a ph...

Ring Central Blog
News & Events

How does technology adoption affect your business? | #customersupport #supporticket

Introducing new technologies is a vital part of adapting to changing business needs.  Take 2020 as an example. The impact of the pandemic on work-life culture has been extraordinary. More and more people are ac...

Ring Central Blog
News & Events

Glip and the Digital Candidate Experience. | #customersupport #supporticket

“Project Magellan” uses Glip to add humanity to the way we connect with talent.  Anyone who’s ever applied for a job – particularly in technology – knows the drill: Send a résumé…and wonder if it disappeared r...

5 performance review tips that work—even for remote teams
News & Events

5 performance review tips that work—even for remote teams | #customersupport #supporticket

It’s not the most comfortable thing to do in the world, but performance management is an essential part of every business. Why? Because effective performance reviews will not only empower your employees to impr...

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