News & Events

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News & Events

Top 11 Ideal Customer Satisfaction Survey Questions for 2021 | #customersupport #supporticket

You do your best to provide outstanding customer service. You work hard, follow best practices, and go the extra mile to...

Ring Central Blog
News & Events

our first-ever winter class of interns brings a blast of fresh thinking | #customersupport #supporticket

When you’ve got the world’s #1 business communication platform, word gets around. People want to be a part of a technolo...

Achieving Customer Success by Reducing Churn
News & Events

Achieving Customer Success by Reducing Churn | #customersupport #supporticket

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2. 

Ring Central Blog
News & Events

How to improve the EQ of remote and hybrid teams | #customersupport #supporticket

There’s finally a light at the end of the COVID-19 tunnel—and for employers, this means continuing to refine workplace m...

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News & Events

How to Improve Customer Service: Top 10 Practical Tips | #customersupport #supporticket

Like most business leaders, you want your company to provide a great customer service experience. You hope to respond qu...

Ring Central Blog
News & Events

The RingCentral Advantage: With you every step of the way | #customersupport #supporticket

Rolling out a new business phone solution can feel overwhelming. You’ll have a lot of questions. How are we going to tra...

Ring Central Blog
News & Events

Think onboarding a new phone system is too expensive (or hard)? Think again… | #customersupport #supporticket

As much as you might want to upgrade your business’s phone solution, you might be hesitating because you’re worried abou...

Ring Central Blog
News & Events

Thanks to this smart IT upgrade, WideOrbit was perfectly positioned to succeed through the lockdowns | #customersupport #supporticket

If you’re a fan of TV or radio, you have WideOrbit in part to thank. The company’s advertising management technology mak...

Ring Central Blog
News & Events

What’s new in RingCentral Video | February 2021 | #customersupport #supporticket

When it comes to collaborating, we tend to think about the most foundational tools in our kits: team messaging, video me...

Ring Central Blog
News & Events

How to transform customer experience for your contact center | #customersupport #supporticket

The customer experience has changed: today, customer priorities are different, and they demand more from the companies w...