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Ring Central Blog
News & Events

3 challenges global tech companies face due to legacy phone systems—and the fix | #customersupport #supporticket

Highlights: Relying on outdated legacy phone systems creates needless challenges for tech firms Here are three struggle...

business texting - personalized customer service
News & Events

How to win customers with two-way personalized conversations | #customersupport #supporticket

Customers find it most memorable when they’re treated as unique individuals. This is especially true when it comes to sh...

Ring Central Blog
News & Events

When your coworkers are your customers: Zach Bondurant | #customersupport #supporticket

Shining the Employee Spotlight on Support Specialist Zach Bondurant. Being the world’s #1 business communication platfor...

customer relations
News & Events

The complete guide to customer relations | #customersupport #supporticket

Cultivating long-term, meaningful customer relations is an important part of any business. It goes beyond offering an in...

Ring Central Blog
News & Events

Nomadic 911: Keep your employees safe at any location | #customersupport #supporticket

Highlights: With businesses moving toward hybrid work, pinpointing locations can be challenging for first responders as...

Are we measuring customer experience the right way?
News & Events

Are we measuring customer experience the right way? | #customersupport #supporticket

Many of the current customer experience metrics used are failing. This is why some businesses who have good NPS scores s...

Ring Central Blog
News & Events

How New England Biolabs® continued contributing to COVID research… even with its staff in lockdown | #customersupport #supporticket

In the medical community’s fight against COVID-19, the media spotlight has focused on the large pharmaceutical companies...

Omnichannel Self Service for B2B Customer Support
News & Events

Omnichannel Self Service for B2B Customer Support | #customersupport #supporticket

Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. And the right customer support software makes it easy to give customers what they want when they need it. According to recent industry research from Coleman Parkes, 91 percent of respondents said they would use a knowledge base if it were available to them, and 75 percent said online support is preferable as long as it is reliable. Popular self-service channels include FAQs, a searchable knowledge base, and online discussion forums.

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News & Events

8 Simple Strategies To Get More Happy Customers  | #customersupport #supporticket

The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17.7%¹ compound annual...

8x8 vs RingCentral: A head-to-head comparison
News & Events

8×8 vs RingCentral: A head-to-head comparison | #customersupport #supporticket

Are you wondering who really wins in a head-to-head of 8×8 vs RingCentral? Then this is the blog for you. We’ve taken th...