Highlights: Relying on outdated legacy phone systems creates needless challenges for tech firms Here are three struggle...
Customers find it most memorable when they’re treated as unique individuals. This is especially true when it comes to sh...
Shining the Employee Spotlight on Support Specialist Zach Bondurant. Being the world’s #1 business communication platfor...
Cultivating long-term, meaningful customer relations is an important part of any business. It goes beyond offering an in...
Highlights: With businesses moving toward hybrid work, pinpointing locations can be challenging for first responders as...
Many of the current customer experience metrics used are failing. This is why some businesses who have good NPS scores s...
In the medical community’s fight against COVID-19, the media spotlight has focused on the large pharmaceutical companies...
Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. And the right customer support software makes it easy to give customers what they want when they need it. According to recent industry research from Coleman Parkes, 91 percent of respondents said they would use a knowledge base if it were available to them, and 75 percent said online support is preferable as long as it is reliable. Popular self-service channels include FAQs, a searchable knowledge base, and online discussion forums.
The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17.7%¹ compound annual...
Are you wondering who really wins in a head-to-head of 8×8 vs RingCentral? Then this is the blog for you. We’ve taken th...