When it comes to consumer behavior on social media these days, it’s no longer just about sharing photos or updates from ...
Updated October 2020 With more people working remotely, staying in touch with your team can be a challenge. Luckily, th...
For most of us, our lives are bombarded with emails all day—the newsletters we signed up for (and forgot about), the dea...
From keeping students engaged with online learning to making adjustments on campus for a return to in-person instruction...
Updated October 2020 Running a law firm isn’t what it used to be until 10 years back. Today, you need more than your fi...
Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.
Being successful in today’s competitive market relies on more than just having the cheapest product or a celebrity endor...
It’s 2020. If this dumpster fire of a year has taught us anything, it’s that our communications needs are changing at th...
When your business first starts to get off the ground, it’s exciting. You’re up and running, you’re starting to attract ...
When chatbots were first introduced in customer support, they were only capable of executing rule-based commands that of...