News & Events

Ring Central Blog
News & Events

What is a social CRM—and how should you choose one? | #customersupport #supporticket

When it comes to consumer behavior on social media these days, it’s no longer just about sharing photos or updates from ...

Ring Central Blog
News & Events

The 30 Best Video Conferencing Software for 2021 | #customersupport #supporticket

Updated October 2020 With more people working remotely, staying in touch with your team can be a challenge. Luckily, th...

Ring Central Blog
News & Events

Every time you check your email, your productivity weeps silently in the corner | #customersupport #supporticket

For most of us, our lives are bombarded with emails all day—the newsletters we signed up for (and forgot about), the dea...

Ring Central Blog
News & Events

5 tips for making the most of your digital campus | #customersupport #supporticket

From keeping students engaged with online learning to making adjustments on campus for a return to in-person instruction...

Ring Central Blog
News & Events

Top 10 apps for lawyers to boost productivity & work on the go | #customersupport #supporticket

Updated October 2020 Running a law firm isn’t what it used to be until 10 years back. Today, you need more than your fi...

Soft Skills Customer Service Staff Need to Make Customers Happy
News & Events

Soft Skills Customer Service Staff Need to Make Customers Happy | #customersupport #supporticket

Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.

Base of the Pyramid: Product Experience
News & Events

The top 6 ways to measure your customer experience | #customersupport #supporticket

Being successful in today’s competitive market relies on more than just having the cheapest product or a celebrity endor...

Ring Central Blog
News & Events

Breaking technology’s history of “good enough” | #customersupport #supporticket

It’s 2020. If this dumpster fire of a year has taught us anything, it’s that our communications needs are changing at th...

Ring Central Blog
News & Events

How to scale a business: 5 tips for sustainable growth | #customersupport #supporticket

When your business first starts to get off the ground, it’s exciting. You’re up and running, you’re starting to attract ...

Chatbot features
News & Events

7 Chatbot Features That Make Your Bot a Success | #customersupport #supporticket

When chatbots were first introduced in customer support, they were only capable of executing rule-based commands that of...