Hero Digital’s Owen Frivold: retail will start to focus less on in-store interpersonal interactions and more on convenient CX
As the world becomes increasingly digital and ecommerce is often more convenient than going to the store, how should brick-and-mortar experiences be evolving? I recently spoke with Owen Frivold, EVP of strategy at Hero Digital – a company whose work is described on its website as “building experiences for transformational growth”. We talked about out […]