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The top 6 ways to measure your customer experience | #customersupport #supporticket

Being successful in today’s competitive market relies on more than just having the cheapest product or a celeb...

It’s 2020. If this dumpster fire of a year has taught us anything, it’s that our communications needs are chan...

When your business first starts to get off the ground, it’s exciting. You’re up and running, you’re starting t...

When chatbots were first introduced in customer support, they were only capable of executing rule-based comman...

Highlights 82% of leaders plan to allow employees to work remotely part of the time Businesses planning to ex...

Extended voting time off and awareness campaigns are just a few ways RingCentral practices being a responsible...

Highlights Waiting Room: a virtual staging area that prevents participants from joining until the host is rea...

Welcome to the dark side. We’re happy to say that dark theme in the RingCentral app is finally here. With our ...

Updated October 2020 We wager you landed on this article for one of two reasons: You currently use Vonage an...

Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything...