7 Best Practices to Deliver Perfect Online Presentations | #powerpointdesigners

Speaking in public or presenting to people might not be everyone’s forte and could even be a daunting task for some. But it is a valuable skill to get your thoughts heard.  Giving an impactful presentation, whether online or in person, requires practice. However, that being said, online presentations are a different ballgame compared to […]

This Global Restaurant Company Uses RingCentral to Deliver an Outstanding Guest Experience at its 1,100 Locations | #customersupport #supporticket

This Global Restaurant Company Uses RingCentral to Deliver an Outstanding Guest Experience at its 1,100 Locations

Highlights: Delighting guests: Using RingCentral’s flexibility to experiment with routing options and automated greetings, Brinker is able to continually improve its caller experience.  Streamlining operations: Unifying the organization on a shared communications platform, accessible from any device, has improved collaboration and staff workflows. Saving money: By replacing 1,100+ aging phone systems—and the maintenance costs they […]

How to Deliver a Serious Message Through Humor

When your clients love an idea and at the same time are a little scared by it, you know you are onto something special. So says David Stevanov, Cannes Lions award-winning Creative Director at Saatchi & Saatchi. He and his team were challenged to create a campaign to promote French cinema to non-French audiences who […]

Nonprofit service provider Bancroft finds ways to improve operations, save money, and deliver better care using RingCentral | #customersupport #supporticket

Nonprofit service provider Bancroft finds ways to improve operations, save money, and deliver better care using RingCentral

Highlights: Improved experience: With RingCentral Contact Center powering support operations, the organization can more efficiently connect people calling with inquiries or referrals. Streamlined workflows: Integrating RingCentral with productivity apps such as Salesforce, OneLogin, and Google Chrome helps create efficiencies for the staff. Reduced costs: By eliminating telephony hardware and service contracts for their legacy system, […]

Using omnichannel CX to deliver personalized service. | #customersupport #supporticket

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In 2022, omnichannel will replace multichannel as one of the top strategies for brands to reach digital-first consumers in a highly personalized manner. The 2022 CX trends report confirms this statement. How do the two differ, you ask? Omnichannel customer engagement uses data points from several channels (like email, SMS, and in-store interactions) to craft […]