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The future of telephony: 7 predictions for 2023
News & Events

The future of telephony: 7 predictions for 2023 | #customersupport #supporticket

You might be surprised, but the future of telephony is rich and promising. There has been a silent, emerging disruptor i...

How we drive purpose at RingCentral
News & Events

How we drive purpose at RingCentral | #customersupport #supporticket

All organizations have the potential to create a positive impact in the world, no matter how big or small. This sentimen...

RingCentral helps the fast-growing Golden State Warriors organization collaborate like an all-star team
News & Events

RingCentral helps the fast-growing Golden State Warriors organization collaborate like an all-star team | #customersupport #supporticket

Highlights: Serving fans: With their business numbers accessible from any device, and the RingCentral Video app, the Wa...

What your live chat security is missing
News & Events

What your live chat security is missing | #customersupport #supporticket

Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up. 

Cloud migration: An in-depth guide for businesses
News & Events

Cloud migration: An in-depth guide for businesses | #customersupport #supporticket

Cloud migration can be a game-changer for businesses of all sizes. Moving your communications systems from on-site to th...

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HR

How Is Tech-Savvy Millennial Generation Shaping The Workplace | #hrmanagement #hrexecutive

Businesses can greatly benefit from employing millennials because of their adaptability. Millennials are the most tech-s...

Artifacts and Education for Native American Heritage Month
News & Events

Artifacts and Education for Native American Heritage Month | #customersupport #supporticket

Highlights: November is Native American Heritage Month (NAHM) RingCentral celebrates with an artifact display, specia...

Jacoby & Meyers didn’t expect to save a fortune with RingCentral—but they’re not objecting
News & Events

Jacoby & Meyers didn’t expect to save a fortune with RingCentral—but they’re not objecting | #customersupport #supporticket

Highlights: Improving service: Because RingCentral allows employees to communicate with clients from anywhere, and usin...

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HR

Is There a Downside to Clan Culture, Treating Workers as Family? | #hrmanagement #hrexecutive

If you have worked for several companies or organizations, you may have heard the line, “we’re a family here.” Many empl...

What a 360-degree View of a Customer Looks Like
News & Events

Rising Support Demand Reduces Revenue – State of Support Part 1 | #customersupport #supporticket

Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022, overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything.