Pratibha Krishnaiah‘s life was almost perfect, she had a great job, wonderful boss, and a six-figure salary, b...
Virtual agent vs. chatbot: what’s the difference? | #customersupport #supporticket
Highlights: Chatbots and virtual agents are similar; they’re both software, but there are important differenc...
Quick guide to contact center omnichannel routing | #customersupport #supporticket
Highlights: Today’s customers reach out to contact centers through a variety of channels Omnichannel routing ...
6 Tips for better first call resolution metrics | #customersupport #supporticket
Highlights: First call resolution measures your ability to resolve customer issues on their first in...
Digital Transformation Is Rapidly Shifting Cybersecurity Priorities | #hrmanagement #hrexecutive
Digital transformation has become a new normal due to the COVID-19 crisis in the 21st century. As far as the c...
Côte Brasserie revolutionises customer service with RingCentral | #customersupport #supporticket
Founded in 2007, Côte Brasserie has become a staple of the British high street. In little over a decade, the c...
Enabling a hybrid and connected workforce with RingCentral Video | #customersupport #supporticket
For the past 18 months, video has played such an integral part in all our lives. With a workforce that shifted...
Investing In Employees Can Bring Great Benefit To Your Company | #hrmanagement #hrexecutive
Your employees are your business, it is that simple. The people you bring on, train and put into strategic pos...
RingCentral customers validate the business value of unified messaging, video, and phone | #customersupport #supporticket
The shift to hybrid and remote workplace models is forcing businesses to rethink what work looks like—includin...
Launch-capable: RingTern and Rising Stars programs lift new careers | #customersupport #supporticket
Highlights: The RingTern program is RingCentral’s award-winning college internship program Rising Stars is Ri...