Highlights: The sales team’s productivity is up since rolling out the RingCentral outbound dialer feature. Th...
5 bad and good ways to measure productivity | #customersupport #supporticket
Highlights: In a hybrid and remote-first workplace, old ways of measuring productivity—such as time-in-seat o...
Looking toward the future of business communications: The latest trends | #customersupport #supporticket
Highlights: What does the future of business communications hold? Since the invention of the telephone, busin...
Startups surged during the pandemic—here’s what we can learn | #customersupport #supporticket
In 2020, it seemed like most small businesses were in danger of closing. The COVID-19 pandemic put most of the...
Top 12 benefits of RingCentral Cloud PBX for Microsoft Teams | #customersupport #supporticket
Highlights: So, you’ve finally committed to Microsoft Teams (or maybe you’re getting ready to commit), and yo...
Is too much technology harmful? 4 things to know about app overload | #customersupport #supporticket
Impacts of app overload: Loss of focus Loss of context Employee fatigue Lack of communication Over the la...
Inbound vs outbound SMS: What every contact center manager should know | #customersupport #supporticket
Highlights: SMS messages represent an important tool for contact centers to reach customers and for customers...
6 tips to improve your meeting culture | #customersupport #supporticket
If you attend or host a lot of meetings at work, you’ve probably come across a huge variety in terms of the qu...
4 things you should know about work in 2021 and beyond | #customersupport #supporticket
Highlights: After a year of remote work, priorities have completely changed for employees and employers alike...
All about us | RingCentral | #customersupport #supporticket
Highlights: “Allyship” is about ensuring justice, equality, accessibility, and a sense of belonging for every...