call - purshoLOGY

How a weekly Zoom call with a friend motivates me to read widely

I used to pick books based on how applicable they were to my life: sales books when I worked in sales, Buddhis...

Did you know? 92% of phone calls a business receives represent opportunities—opportunities to win, retai...

A customer-centric business often seems to struggle due to a lack of balance between customers and the service...

Picture this: It’s the middle of the day, and you’re in the office or your retail storefront. You step out for...

Highlights The following best practices for retail call cent...

Highlights Insurance contact centers are adopting Unified Communications as a Service (UCaaS) to suppo...

Highlights: Keeping customers occupied and offering self-service options can make contact center call w...

Highlights Co-browsing allows agents and customers to share...

Large businesses are bound to receive numerous calls from customers daily. However, it will be impossible for ...

Reading Time: 8 minutes While setting up a call center can be challenging for a small business initially, it ...