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Ring Central Blog
News & Events

The RingCentral Trust Center: Your resource for security information and certifications | #customersupport #supporticket

Highlights: At RingCentral, we understand that when you use our products, you’re trusting us with your data. Our Trust Center provides a complete view of our security posture, including white papers, tech brie...

Omnichannel contact center blog cover
News & Events

What Is An Omnichannel Contact Center And Why Do You Need It | #customersupport #supporticket

An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consistent customer experience. Contact centers enable businesses to provide customer service across all po...

Four benefits of a next-gen cloud contact center
News & Events

Four benefits of a next-gen cloud contact center | #customersupport #supporticket

Highlights: Customers are demanding support that effectively balances quick responses with personalization and automation with a human touch. Next-generation cloud contact centers are at the center of the cust...

Inbound vs outbound SMS: What every contact center manager should know
News & Events

Inbound vs outbound SMS: What every contact center manager should know | #customersupport #supporticket

Highlights: SMS messages represent an important tool for contact centers to reach customers and for customers to reach them High-volume SMS is a way for businesses to communicate with a large number of custome...

7 customer experience metrics that matter to your contact center manager
News & Events

7 customer experience metrics that matter to your contact center manager | #customersupport #supporticket

Highlights: Because your contact center is the front line for customers, it is essential that you ensure an excellent customer experience at every interaction A positive customer experience affects the rest of...

Envera Systems keeps neighborhoods safer, and cuts its operating costs, with RingCentral Video and Contact Center
News & Events

Envera Systems keeps neighborhoods safer, and cuts its operating costs, with RingCentral Video and Contact Center | #customersupport #supporticket

With its patented Virtual Gate Guard, Envera Systems has made a significant contribution to improving neighborhood safety and protecting families in their homes. The solution pairs onsite technologies, includin...

Ring Central Blog
News & Events

6 Ways to succeed with contact center live chat | #customersupport #supporticket

Highlights: Live chat has the potential to deliver an amazing customer experience Live chat fails when agents can’t answer customer queries quickly There are six contact center live chat best practices to foll...

How A Young Boy From Mumbai Slum Became The Youngest Research Scientist At NASA Goddard Space Flight Center
Success Stories

How A Young Boy From Mumbai Slum Became The Youngest Research Scientist At NASA Goddard Space Flight Center

Jaykumar Vaidya was like millions who live in the slums of Mumbai but the 25-year-old is proof that consistency and determination can help you reach great heights, in his case quite literally. Jaykumar used to ...

Softwares We Suggest

Hosted Predictive Dialer: Tool To Improve Call Center Productivity

Reading Time: 5 minutes A call center is a place where we ensure the well-being of the customers. For this prime reason, it is very much essential to fine-tune their lead generation approach with the right tec...

5 Ways to improve contact center agent satisfaction
News & Events

5 Ways to improve contact center agent satisfaction | #customersupport #supporticket

Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform better, create a better customer experience, and have lower turnover There are multiple ways to improve...