Highlights: At RingCentral, we understand that when you use our products, you’re trusting us with your data. Our Trust Center provides a complete view of our security posture, including white papers, tech brie...
An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consistent customer experience. Contact centers enable businesses to provide customer service across all po...
Highlights: Customers are demanding support that effectively balances quick responses with personalization and automation with a human touch. Next-generation cloud contact centers are at the center of the cust...
Highlights: SMS messages represent an important tool for contact centers to reach customers and for customers to reach them High-volume SMS is a way for businesses to communicate with a large number of custome...
Highlights: Because your contact center is the front line for customers, it is essential that you ensure an excellent customer experience at every interaction A positive customer experience affects the rest of...
With its patented Virtual Gate Guard, Envera Systems has made a significant contribution to improving neighborhood safety and protecting families in their homes. The solution pairs onsite technologies, includin...
Highlights: Live chat has the potential to deliver an amazing customer experience Live chat fails when agents can’t answer customer queries quickly There are six contact center live chat best practices to foll...
Jaykumar Vaidya was like millions who live in the slums of Mumbai but the 25-year-old is proof that consistency and determination can help you reach great heights, in his case quite literally. Jaykumar used to ...
Reading Time: 5 minutes A call center is a place where we ensure the well-being of the customers. For this prime reason, it is very much essential to fine-tune their lead generation approach with the right tec...
Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform better, create a better customer experience, and have lower turnover There are multiple ways to improve...