All customers expect a seamless contact center experience. But it so rarely happens. They find themselves bein...
Keys to Accelerating Cloud Adoption and Optimising Cloud Costs – Econsultancy
December 16th 2020, 4pm GMT Covid-19 has dramatically accelerated cloud uptake. Organisations are loose...
The Costly Consequences of Crashes in the Clouds | Cloud Computing
Service outage detection website Downdetector on Nov. 19, reported that the Amazon Web Services (AWS) Internet...
Keys to Accelerating Cloud Adoption and Optimsation Cloud Costs – Econsultancy
December 16th 2020, 4pm GMT Covid-19 has dramatically accelerated cloud uptake. Organisations are loose...
Cloud ERP vs. On-Premise ERP
When selecting a new enterprise resource planning (ERP) system, one of the most critical factors in your decis...
9 Benefits of moving your contact center to the cloud | #customersupport #supporticket
If you haven’t already made the move from an on-premises contact center to the cloud, there’s no time like the...
Federal Spurt in Cloud Spending Will Extend Well Into the Future | Cloud Computing
By John K. Higgins Nov 23, 2020 6:00 AM PT The rapid expansion in the use of cloud technologies to s...
How cloud kitchens can overcome CX and marketing challenges in an increasingly virtual industry – Econsultancy
The food and drink industry is going virtual, with online-only ‘cloud kitchens’ opening up to serve the boomin...
G Suite Rebranded as Google Workspace | Cloud Computing
Google on Tuesday announced its rebranding of G Suite as Google Workspace, along with its newly integrated des...
4 ways to improve agent productivity in a cloud contact center | #customersupport #supporticket
Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s re...