Contact - purshoLOGY

How mature is your contact center? | #customersupport #supporticket

Worried about how you stack up against your peers in providing seamless customer experiences? You’ve come to t...

If you haven’t already made the move from an on-premises contact center to the cloud, there’s no time like the...

As the COVID-19 pandemic swept the world, customer service contact centers reacted by sending agents to work f...

October 15, 2020 5 min read Disclosure: Our goal is t...

Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s re...

Reading Time: 9 minutes Cloud communications are changing the way businesses communicate. Yes, it is be...

There’s no denying the benefits of a smart home. A smart home allows a homeowner to unlock their front door wi...

“Contact Us” forms enable visitors to request information, ask questions, and submit concerns. The forms are i...

One of my great CRM research interests has been investigating how things change, and that interest is not limi...

Gone are the days when contact centers required a whole lot of equipment and electronics to operate efficientl...