Deflection

Ticket Deflection and Routing Can Improve Customer Service
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Ticket Deflection and Routing Can Improve Customer Service | #customersupport #supporticket

Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.