You’re reading Entrepreneur United States, an international franchise of Entrepreneur Media. When the global pandemic began in January 2020, startups and small businesses around the world found themselve...
Reading Time: 7 minutes We live in a knowledge economy, and in such an environment, individuals must learn new 21st-century life skills! It could be one of the reasons for the worldwide surge in popularity of ...
Reading Time: 5 minutes Customer service is one of the crucial elements that can either lose or win customers. On-time, swift, and excellent customer service will help you gain customers, while the contrary wi...
Live chat isn’t just for customer support anymore: you’ll now find most companies using chat to nurture leads and drive sales. But the sales chat app market isn’t quite as developed yet, so we...
Highlights: Live chat has the capacity to elevate the customer experience Companies don’t always invest in live chat, which can result in customer frustration You can use a variety of methods to improve live c...
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Highlights: Live chat has the potential to deliver an amazing customer experience Live chat fails when agents can’t answer customer queries quickly There are six contact center live chat best practices to foll...
Reading Time: 5 minutes Live chat was once a “nice to have” customer service system option. But lately, the tables have turned. 79% of customers today prefer live chats as they offer instant responses. Besides...
July 2, 2021 6 min read Opinions expressed by Entrepreneur contributors are their own. It might seem at first like TV is a fading media channel, but the...
May 9, 2018 6 min read Opinions expressed by Entrepreneur contributors are their own. The following excerpt is from Jason R. Rich’s book Ultimate Guide ...