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Conversation AI, E2EE & more: RingCentral's latest innovations
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Conversation AI, E2EE & more: RingCentral’s latest innovations | #customersupport #supporticket


IT leaders are challenged with a balancing act between different priorities—driving productivity through digital transformation, keeping the company securely up and running, and finding the right tools to drive employee productivity. And in the current macroeconomic environment, the pressure is mounting on budgets. Even more so on ROI. 

At RingCentral, we adapt to the changing business needs of our customers. And as we welcome a reimagined workplace, we acknowledge that our customers need tools that work better together, make hybrid work simpler, save costs, and grow the bottom line. 

That’s why we’re excited to announce our latest series of upcoming features in Q4 2022 that enable more intelligent and connected experiences with uncompromising trust for increasingly mobile and hybrid workforces. 

 

1. Comprehensive end-to-end-encryption for messaging, phone, and video

We’re proud to say that RingCentral is expanding end-to-end encryption (E2EE) beyond support for video to include both phone and messaging within its flagship RingCentral MVP product.

With RingCentral’s E2EE for video (available now), phone calls (coming soon), and messaging (coming soon), organizations can leverage RingCentral’s native capabilities to simplify their technology stack with one offering.

E2EE is a powerful security and privacy control that prevents any unauthorized third party–including RingCentral–from accessing communication content. 

Built using Message Layer Security (MLS) protocol, RingCentral E2EE is scalable and supports large groups and works for all RingCentral MVP users—whether they communicate internally with colleagues or externally with guests (that are signed into a RingCentral account).

E2EE is available whether the conversation is ongoing, scheduled, or spontaneous and lets participants easily and securely switch devices mid-conversation.

Contact your account manager to sign up for the closed beta. RingCentral E2EE for phone and messaging will be generally available globally in 1H, 2023. Read more about this exciting feature update.

2. Making phone calls just got easier with the Enhanced Phone Tab

New phone user interface in the RingCentral app

To provide a friction-free and seamless calling experience, we’re enhancing the app to make it more responsive and user-friendly for phone call management. 

The new softphone interface will be available in open beta globally by the end of 2022.  

Check out the latest updates to our desktop softphone features here:

3. Zero Touch Provisioning for Mitel and Poly phones: Deploy faster with fewer mistakes

Diagram on zero touch provisioning

Deploying and configuring devices is a tedious and expensive task for admins—but it could be much simpler. 

As we continue to expand supported phones for RingCentral Zero Touch Provisioning, RingCentral welcomes more Mitel and Poly desk phones to its list. This gives customers a wider selection of desk phones that they can add to their company to automatically activate users without manual intervention. 

Zero Touch Provisioning supported on selected Mitel, Poly and Yealink desk phones for fast and easy provisioning. Learn more on supported models here

 

4. Device as a Service: Reduce upfront costs and get the latest hardware upgrades

Yealink device as a service

RingCentral Device-as-a-Service (DaaS) is a new offering that allows IT departments to deploy equipment with reduced upfront costs, streamlined fulfillment, and quicker hardware upgrades. 

Choose from leading hardware providers that work seamlessly with RingCentral and  ensure your organization has the latest and greatest without a large upfront cost. 

DaaS is currently available in the US. Contact your account manager to learn more or visit our DaaS webpage.

 

5. New SMS capabilities with better alerting and reporting

SMS texting on mobile and desktop

Get immediate error alerts when your SMS fails to get delivered and easily export or print SMS conversations to keep compliant. This allows you to keep a track record of the chat history and capture long text conversations with customers.

RingCentral Business SMS is available only in the US and Canada. Error alerts for undelivered SMS capability will be generally available and is expected to roll out in Q4 2022, while export or print SMS conversations capability will be generally available in Q1 2023.

 

6. Enhancing fax workflows with more automation

Sending an efax user interface

Add more automation into your eFax workflows with these latest innovations:

Print-to-fax

Send a fax just as you would print a document. You can now send any documents such as email attachments, PDF, or even Google Drive files directly as faxes with an easy-to-install RingCentral Fax plugin. 

No more app switching. Just select RingCentral Fax as your printer to send a fax. It’s that simple. 

Print your incoming faxes automatically

If you need hard copies for compliance, simply toggle on this feature to enable automatic printing of all incoming faxes to optimize your paperwork and bookkeeping processes.

Scan-to-fax

Automatically attach a scanned document to the RingCentral app from your scanner or a Multi-Function device and send it as an eFax for a quick, seamless, and intuitive faxing experience.

Scan-to-fax will be available in January 2023.

More touchpoints in the RingCentral app to send a fax

In addition to existing Message, Video, Phone icons next to a contact, you will also see a new Fax icon so you can send a fax easily no matter where you are in the app in just one click. 

New eFax capabilities mentioned above will be generally available globally and are expected to be rolled out throughout Q4. Learn more about our online faxing solution here.

 

7. Data privacy and protection, on Europe’s terms

RingCentral app interface with France, Britain, German flags

We’re committed to extending data privacy for our customers, and we’ve made changes to our infrastructure to ensure that content generated in Europe will be stored in Europe. 

We’ve also expanded our capabilities for our European partners and customers to offer remote access support from Europe as well. 

 

8. Conversation Intelligence help deliver more context, language support, and speaker insights

Whiteboard playback in Advanced Meeting Insights summary

Meeting Insights, which lets users catch up on missed meetings through AI-generated summaries, recording highlights, and meeting transcripts, now includes further enhancements, designed to provide more options to recap your meetings. 

In-meeting Whiteboards now saved in recordings

Whiteboards that were created during a RingCentral video meeting can be accessed via recordings and shared/downloaded for others to view. 

View recordings segmented by speakers

Recordings now come with data segmented by speakers. In addition to insights breaking down speaking time by speakers, the recording is spliced in a way that allows users to playback a recording and focus on a particular speaker.

Additional language support in post-meeting transcript

Supported languages for Live Transcription and Closed Captions will also be available in the post-meeting transcript.

Meeting Insights is currently available globally in open beta, with the additional enhancements expected to be rolled out throughout Q4.

 

9. RingCentral Webinars: New enhancements that make joining webinars and engaging participants seamless

Users of RingCentral Webinar can now better engage attendees and give participants more ways to join. This includes:

  • Run polls to better engage and get feedback from webinar attendees.
  • Start private debrief sessions for hosts and panelists to recap immediately post-meeting.
  • Allow panelists to join from RingCentral Rooms, while webinar hosts can join from their mobile devices.

Want to try RingCentral Webinar? Sign up for our free beta here.

RingCentral Webinar is available in US, CA, UK, EU, AU, India, Singapore, and Switzerland. All mentioned features are currently available in customer beta.

 

10. RingCentral App Gallery: Share and provide feedback and insights for other users to see

Ratings and reviews in the RingCentral app gallery

Star ratings and written reviews in RingCentral’s App Gallery give fellow users valuable community-driven insights and tips before they download.

Users of each integration can validate its effectiveness, share tips on best practices, and provide feedback on areas of improvement. This enables other users to get a deeper understanding of how using an integration will benefit them directly.

Check out the RingCentral App Gallery or click on the apps icon on the bottom left bar in the RingCentral app.

And those are just the RingCentral MVP highlights

At RingCentral, we continue to raise the bar of customer trust, deliver new features to help you do more with less, and ensure the different elements of your communications not only work together, but also within your systems and workflows.

And our Contact Center portfolio has several key innovations as well. Watch our feature release webinar to learn about the latest RingCentral innovations and how to apply them to your organization.

Woman working on laptop

RingCentral MVP: Q4 2022 Feature Release Overview

Originally published Dec 06, 2022


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