Agent

5 Ways to improve contact center agent satisfaction
News & Events

5 Ways to improve contact center agent satisfaction | #customersupport #supporticket

Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform better, create a better customer experience, and have lower turnover There are multiple ways to improve...

Ring Central Blog
News & Events

Virtual agent vs. chatbot: what’s the difference? | #customersupport #supporticket

Highlights: Chatbots and virtual agents are similar; they’re both software, but there are important differences. Chatbots are simpler and don’t use AI. Virtual agents are more sophisticated, can offer better a...

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News & Events

10 Strategies to Measure & Boost Customer Service Agent Productivity | #customersupport #supporticket

Your customer service reps are on the front lines of your business. Every day, they’re interacting directly with customers, helping to keep them happy and even increase revenue.  Unfortunately, their job is hig...

Ring Central Blog
News & Events

Build agent confidence with good training practices | #customersupport #supporticket

Are your contact center agents providing the best customer experience possible at every opportunity? In this post, we’ll explore how you can effectively train agents to provide a better customer experience with...

Agent assist bots
News & Events

3 Ways Agent Assist Bots Can Help Your Customer Support Team | #customersupport #supporticket

The day in the life of a customer support agent is not an easy one.  Between staying on top of assigned tickets, dealing with angry customers, completing complicated back-end processes, answering repetitive cus...

Adapting agent monitoring and analytics for a distributed team
News & Events

Adapting agent monitoring and analytics for a distributed team | #customersupport #supporticket

Today, contact centers are increasingly moving to the cloud. While that creates advantages such as cost savings for companies, it can create complications for contact center managers. Agents are no longer on-si...

Ring Central Blog
News & Events

4 ways to improve agent productivity in a cloud contact center | #customersupport #supporticket

Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s reality is that most call centers are now distributed, with agents working from home or another safe l...

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Quick Tips

What To Look For In A Short Sale Agent

In the past, trying to sell a property while still owing a hefty portion of the mortgage was unnecessarily difficult. The reason why is that no lender would accept less than what rightfully belongs to them. Aft...