Highlights: A hybrid work environment offers more flexibility to employees. Giving agents the flexibility to ...
5 obstacles to great contact center agent experiences | #customersupport #supporticket
Highlights: Common obstacles to good agent experience inclu...
Upgrade Customer Support Agent Performance with Supervisor | #customersupport #supporticket
Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers.
5 Ways to improve contact center agent satisfaction | #customersupport #supporticket
Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perfo...
Virtual agent vs. chatbot: what’s the difference? | #customersupport #supporticket
Highlights: Chatbots and virtual agents are similar; they’re both software, but there are important dif...
10 Strategies to Measure & Boost Customer Service Agent Productivity | #customersupport #supporticket
Your customer service reps are on the front lines of your business. Every day, they’re interacting dir...
Build agent confidence with good training practices | #customersupport #supporticket
Are your contact center agents providing the best customer experience possible at every opportunity? In ...
3 Ways Agent Assist Bots Can Help Your Customer Support Team | #customersupport #supporticket
The day in the life of a customer support agent is not an easy one. Between staying on top of assigned ...
Adapting agent monitoring and analytics for a distributed team | #customersupport #supporticket
Today, contact centers are increasingly moving to the cloud. While that creates advantages such as cost saving...
4 ways to improve agent productivity in a cloud contact center | #customersupport #supporticket
Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s re...