Highlights: AI-powered technology in contact centers has ac...
The Transformation of Warehouses to E-Commerce Fulfillment Centers
It wasn’t that long ago when traditional warehouses had one purpose: to store goods on their way from ...
6 reasons for insurance call centers to choose UCaaS | #customersupport #supporticket
Highlights Insurance contact centers are adopting Unified Communications as a Service (UCaaS) to suppo...
How contact centers can handle the Great Resignation | #customersupport #supporticket
Highlights: American workers are quitting their jobs at record rates, leaving employers scrambling to fill po...
The evolution of cloud contact centers | #customersupport #supporticket
Highlights: Today’s cloud contact systems are a significant upgrade from the call centers that preceded...
With RingCentral, this leading operator of infusion therapy centers gave its IT communications a boost | #customersupport #supporticket
For thousands of patients across the Southern United States, receiving infusion therapy for their chronic illn...
Main Benefits of Using Cloud Contact Centers
The cloud market keeps growing. It does so at a truly steady pace. We do see this when looking at cloud contac...
Elevations RTC Sets the Standard for Accredited Curriculums at Residential Treatment Centers
Searching for the right residential treatment center? Like any program linked to education, accreditation is a...
Amazon Eyeing Mall Anchor Stores as Fulfillment Centers | Business
By John P. Mello Jr. Aug 19, 2020 4:15 AM PT Amazon is huddling with the largest mall owner in the U...
5 Transformational Customer Support Trends to Watch in 2020 | Call Centers
“Digital transformation” is not a new term or concept. While it has taken on multiple definitions,...