Highlights: Improving service: Because RingCentral allows employees to communicate with clients from anywhere...
I went on vacation and didn’t tell my boss (shhh…) | #customersupport #supporticket
Last month, I took a trip to the great state of Texas. It mi...
I Interviewed Instagram’s ‘Money Queen,’ But We Didn’t Discuss Money At All
Opinions expressed by Entrepreneur contributors are their own. You’re reading Entrepreneur Un...
The pandemic didn’t stop BrightSpring from delivering essential health services to high-need populations | #customersupport #supporticket
In any given year, the 50,000 employees of BrightSpring® Health Services improve the lives of millions of peop...
7 Mistakes You Didn’t Know You Were Making When Hiring Remote Employees | #hrmanagement #hrexecutive
Hiring employees, whether for onsite or remote positions, it’s always about taking risks. There are no guarant...
The FUD Mother’s Day campaign that people didn’t like
Users of social networks criticized the brand because in their opinion, the ad would be normalizing the mistre...
Snug’s CEO on the CX of buying a sofa: “upholstery companies just didn’t listen to their customers”
Snug CEO Rob Bridgman explains how the sofa-in-a-box company provides a great customer experience, from produc...
Regular CA Left Job He Didn’t Love But Held On To Courage, Today His Success Story Is For All
Dreamers are achievers. This three-word quote comes with a deeper meaning than what appears. Not every day we ...
The bullish AR, voice & chatbot predictions that didn’t come to pass by 2020: stats – Econsultancy
The marketing world is no stranger to making predictions – some conservative, others more ambitious – about wh...