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Built In Names RingCentral an Employer Branding Influencer Gold Winner
News & Events

Built In Names RingCentral an Employer Branding Influencer Gold Winner | #customersupport #supporticket

All that hard work really does earn some amazing recognition! RingCentral was named a ‘Built In 2022 Employer Branding A...

Sharing power: Creating opportunities for Hispanic women in technology.
News & Events

Sharing power: Creating opportunities for Hispanic women in technology. | #customersupport #supporticket

Highlights: DFW Alliance of Technology and Women (DFW*ATW) is a vital non-profit organization committed to increasing t...

5 strategies for managing customer expectations
News & Events

5 strategies for managing customer expectations | #customersupport #supporticket

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. So in the cases where a customer is asking for something you can’t provide, whether that’s faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations.

Multiethnic group of employees meeting together in a meeting room
News & Events

Why collaborative leadership is important from the top down | #customersupport #supporticket

“One piece of log creates a small fire, adequate to warm you up. Add just a ...

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HR

Tips for improving the recruiting procedure in a company | #hrmanagement #hrexecutive

When it comes to recruiting, every company has its hiring process. Business leaders must always be on the lookout for fr...

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HR

How the work environment you create impacts productivity | #hrmanagement #hrexecutive

Managing a workforce requires an understanding of many different factors. You need to understand what motivates and demo...

How the Skybags #BackToCool campaign reached 55.10 Mn+ user
Case Study

How the Skybags #BackToCool campaign reached 55.10 Mn+ user | #casestudy

The Skybags #BackToCool campaign communicated with Gen Z, to acknowledge the return of real-life activities following al...

Man at home wearing a headset in a video meeting
News & Events

How Global Service Providers drive innovation | #customersupport #supporticket

Many of history’s greatest achievements began with powerful partnerships bet...

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HR

Are HR Leaders Struggling with Hybrid Work? | #hrmanagement #hrexecutive

Within the past few years, HR leaders have become more accepting of hybrid work. Flexible and remote working was previou...

Company Culture, Cats, and RingChella
News & Events

Company Culture, Cats, and RingChella | #customersupport #supporticket

Highlights: Hiring for culture fit is as important as skills and experience, for the company and the candidate. RingCe...