One doesn’t necessarily has to be highly educated from prestigious educational institutions to attain success ...
Study: What IT leaders are looking for in the post-COVID workplace | #customersupport #supporticket
Frost and Sullivan recently polled 3,000 IT and telecom decision-makers around the world, working within organ...
Supercharging the Retail Customer Experience for a Digital-First Era | #customersupport #supporticket
The importance of the retail customer experience has increased multifold over the pandemic, even at a time whe...
Logitech Rally Bar Mini and Rally Bar for RingCentral Rooms are now available for customer beta | #customersupport #supporticket
Highlights: RingCentral Rooms™ is now available on the new Logitech Rally Bar Mini and Logitech Rally B...
What Is Average Handle Time? Tried & Tested Tips To Reduce It. | #customersupport #supporticket
When it comes to customer service metrics that measure team efficiency, no metric does a better job than avera...
High school consequential | RingCentral | #customersupport #supporticket
RingCentral mentors interns from Silicon Valley’s famous d.tech High School – “the ultimate incubator.” d.tech...
6 Ways To Enhance Your Engaging Employees Digitally | #hrmanagement #hrexecutive
The corporate culture has come a long way in the past few decades with the evolution of technology. The same h...
5 Tips to Build a World-Class B2B Customer Support Organization | #customersupport #supporticket
A customer can be very satisfied with the products and services of a company, but that doesn’t mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support.
Strategic Alignment In Pursuit For Becoming a Better HR Manager | #hrmanagement #hrexecutive
Working in HR can be a thankless and difficult task. If you’re an experienced manager, most of your tasks are ...
The Complete Guide to Defining Customer Service Goals for your Business | #customersupport #supporticket
Whether your marketing goals are lofty and far-reaching or finite and quick to achieve, the most important ele...