The concept of the customer experience has grown in importance over the past decade. Yet, other trends...
Top 5 Ways To Make It Painless and Engaging | #hrmanagement #hrexecutive
Thanks to the pandemic, most of us were forced to start taking part in conference calls, which can be quite ir...
How cloud communications supports the new hybrid hub-and-spoke model for tech companies | #customersupport #supporticket
Much has been made over the last year about the death of the traditional office. For technology companies, the...
Case Study: How Britannia Little Hearts awareness campaign personalized videos for broken hearts on Valentine’s Day | #casestudy
The case study explores how Little Hearts spread a pertinent message through its campaign on Valentine’s Day l...
42 Highest Paying Work from Home Jobs | #hrmanagement #hrexecutive
With millions of workers in the United States of America switching to work remotely in 2020 due to the Covid-1...
Payers look to telehealth to mitigate rising healthcare costs in 2021 | #customersupport #supporticket
2020 was, to say the least, an interesting year for healthcare spending. An unprecedented global healthcare cr...
Companies are moving. What does this mean for work? | #customersupport #supporticket
Miami’s mayor Francis Suarez is suddenly fielding calls from top corporate executives. Recently, he’s spoken w...
How To Become a Customer-Centric Business (Strategy + Tips) | #customersupport #supporticket
In a world where growth and revenue fuel business decisions, it comes as no surprise that customer-centric org...
How we’re thinking about remote work in 2021 | #customersupport #supporticket
After a year of large-scale remote work, the business world is re-imaging the office of the future. Most compa...
Top 11 Ideal Customer Satisfaction Survey Questions for 2021 | #customersupport #supporticket
You do your best to provide outstanding customer service. You work hard, follow best practices, and go the ext...