At a glance: From holiday decorations in the mall to festive music on the radio, all signs say the ho...
Workforce optimization in a newly hybrid contact center | #customersupport #supporticket
Highlights: A hybrid contact center creates management challenges such as reduced visibility for remote...
Case Study: How Moj-PlayerzPot campaign drove 300k+ UGC during IPL | #casestudy
With an aim to establish its presence during the IPL and drive engagement, PlayerzPot launched the #PlayerzP...
6 contact center call deflection strategies | #customersupport #supporticket
Highlights: Call deflection can boost the customer experience when it’s done properly The customer expe...
Manageable, flexible, and controlled cloud migration is here. Introducing Bring-Your-Own-Carrier | #customersupport #supporticket
Highlights: Migrate your way: Enjoy ultimate flexibility with your migration options. Improve global...
6 biggest moments from RingCentral Connect 2021 | #customersupport #supporticket
RingCentral Connect 2021 is a wrap! A huge thank you to all of our speakers, panelists, and viewers for making...
What is No-Code Software? What are the benefits of a no-code tool in HR? | #hrmanagement #hrexecutive
If you work in tech, the idea of no-code application development may not be an entirely new concept. By 2024, ...
Regulatory requirements for digital debt collections | #customersupport #supporticket
Highlights: New regulations regarding debt collections processes are going into effect in November 2021...
Judge A Candidate Before Hiring? Top 5 Skills For Every Candidate Should | #hrmanagement #hrexecutive
Hiring new staff for your business is an exciting time, but it can also be very stressful. The average job pos...
Introducing more flexibility with new Microsoft Teams enhancements and BYOC | #customersupport #supporticket
At a glance: The last 2 years have marked a big leap forward for remote and hybrid work—but they’re a...