Highlights: Integrating robust collaboration tools (message, video, and phone) with purpose-built mobil...
Growing Roots | RingCentral | #customersupport #supporticket
Highlights: Black History Month falls in October in the United Kingdom BE@R, Black Employees @RingCen...
5 ways to shorten average handle time in your contact center | #customersupport #supporticket
“Hold, please.” They’re two of the most dreaded words when you call a contact center, aren’t they? Who hasn’t ...
11 Crucial Customer Service KPIs You Need to Track in 2022 | #customersupport #supporticket
Customer service is hard. Measuring the value of good customer service is even harder. However, only if you ha...
Evolution to Revolution | RingCentral | #customersupport #supporticket
Highlights: Faiza Hughell joined RingCentral in 2010 with a charter to scale inside sales, helping driv...
The pandemic didn’t stop BrightSpring from delivering essential health services to high-need populations | #customersupport #supporticket
In any given year, the 50,000 employees of BrightSpring® Health Services improve the lives of millions of peop...
Dr. Sai Kaustuv Dasgupta, A Wheelchair Warrior With Brittle Bone Disease Makes It To D-30 Disability Impact List- 2021
Andhra Pradesh’s Dr. Sai Kaustuv Dasgupta has proven that disability is a matter of perception. A graphic desi...
Harness the Power of Personalized Support Solutions With the Amazon Connect + Freshdesk Integration | #customersupport #supporticket
Customer-facing organizations are constantly on the lookout for a customer support solution that can help thei...
Possibilities: What you can do with phone in RingCentral MVP | #customersupport #supporticket
Since we began our work-from-home journeys last year, one communication mode has taken the spotlight: video. I...
Your Ultimate Guide To Retail in 2022 | #customersupport #supporticket
According to the latest McKinsey report, the pandemic has redefined online shopping for the customer. Enter, o...