Tapping our personal power with the Asian American Writers’ Workshop Highlights: RingCentral’s Pan-Asian Net...
Winners announced: The 2021 Small Business School Challenge | #customersupport #supporticket
Another year, another Small Business School Challenge success! This past April, hundreds of MBA students were...
Bangalore Girl Leaves City Life For Hilly Villages, Build A Social Enterprise That Empowers Hundred Of Women
Pratibha Krishnaiah‘s life was almost perfect, she had a great job, wonderful boss, and a six-figure salary, b...
Virtual agent vs. chatbot: what’s the difference? | #customersupport #supporticket
Highlights: Chatbots and virtual agents are similar; they’re both software, but there are important differenc...
Quick guide to contact center omnichannel routing | #customersupport #supporticket
Highlights: Today’s customers reach out to contact centers through a variety of channels Omnichannel routing ...
6 Tips for better first call resolution metrics | #customersupport #supporticket
Highlights: First call resolution measures your ability to resolve customer issues on their first in...
Côte Brasserie revolutionises customer service with RingCentral | #customersupport #supporticket
Founded in 2007, Côte Brasserie has become a staple of the British high street. In little over a decade, the c...
Enabling a hybrid and connected workforce with RingCentral Video | #customersupport #supporticket
For the past 18 months, video has played such an integral part in all our lives. With a workforce that shifted...
How to Become an Accredited PGA Professional | #restaurantmarketing
As a writer, I make a living doing what I love to do. As a PGA Professional, I use my knowledge, training, and...
RingCentral customers validate the business value of unified messaging, video, and phone | #customersupport #supporticket
The shift to hybrid and remote workplace models is forcing businesses to rethink what work looks like—includin...