One never knows what the future holds for them; usually, we don’t anticipate the struggles that await us or th...
How ClearCaptions used RingCentral Contact Center to help hearing-impaired customers stay connected | #customersupport #supporticket
As the magnitude of COVID-19 became apparent in early 2020, public health officials warned that the elderly we...
Your Guide To Recreating Impromptu Social Interactions in Remote Work | #hrmanagement #hrexecutive
When you are working from a physical office space, social interactions are just as easy as walking up to your ...
The Story Of An Entrepreneur Who Brought The Heart Of Kolkata To Delhi
Not all stories have a fairy tale beginning, but they can certainly have a magical ending. Sakshi Guha’s story...
6 Tricky Customer Service Challenges And How To Solve Them | #customersupport #supporticket
About 82% of customers deeply value convenience, friendliness, and human touch when it comes to their ideal cu...
Remote Onboarding Employees Easily and Effectively | #hrmanagement #hrexecutive
A New Suite of Considerations The modern working environment is more than 25% remote, and it’s very likely tha...
2021 top trends in investment management | #customersupport #supporticket
Highlights Get ready to take on the top trends in investment management right now: Continued shift to t...
Top 5 customer service trends for a growth strategy | #customersupport #supporticket
The pandemic era showed us that consumers were going online in their search for better and safer ways to trans...
7 uncommon perks to give your remote and hybrid workers | #customersupport #supporticket
Highlights: 1 in 5 companies have implemented some form of hybrid work. With more people working remote...
Why and How IT Leaders Are Helping Teams Prioritize Speedy Customer Service (Infographic) | #customersupport #supporticket
The recent global crisis has altered customer behavior, pushing them towards digital-first channels of engagem...