Your customer service reps are on the front lines of your business. Every day, they’re interacting dir...
Winners announced: RingCentral’s National Small Business Week Contest | #customersupport #supporticket
Jump to the winning small businesses’ videos: It was a banner year for RingCentral’s National Small Bu...
Increase Productivity at Work With These Unique 4 Ways | #hrmanagement #hrexecutive
Every human resources worker knows that employees should be protected and the company can help them do their...
The Future of Customer Service Technology: 5 Key Trends | #customersupport #supporticket
As the customer service industry evolves, customers are increasingly expecting flawless customer service from ...
How to create the best hybrid work environment | #customersupport #supporticket
Highlights: 55% of employees want to work remotely at least three days a week. Hybrid work businesses w...
7 Sales Follow-Up Emails That Improve Customer Loyalty | #customersupport #supporticket
Customers deserve your attention. If you start neglecting your customers, then they’ll disperse to your competitors. On the other hand, if you send too many emails, then people will unsubscribe from your emailing list.
Your Practical Guide to Succeeding with Customer Intelligence | #customersupport #supporticket
How much do you know about your customers? Who are they? What makes them leave and what makes them loyal? What...
Mental health at work: Employees share how they navigated major life events | #customersupport #supporticket
This story is part of a series recognizing Mental Health Awareness Month and how RingCentral supports its empl...
How to Win at ECommerce Customer Service with Post Purchase Emails | #customersupport #supporticket
As an eCommerce business, acquiring new customers is the first hurdle. But once you get their attentio...
4 things to look for in a communications mobile app | #customersupport #supporticket
Highlights: Mobile use in the workplace grew steadily in the last decade, and accelerated during COVID....