Every business claims to make customer service a top priority. However, in today’s highly competitive bu...
Why are more and more digital agencies offering strategy as a service? – Econsultancy
The traditional agency offering has been shifting constantly in recent years. In its infancy, the indus...
Amazon Goes for the Gold With HD Streaming Music Service | Entertainment
Amazon on Tuesday announced Amazon Music HD, which offers 50 million CD-quality songs — 16 bits at 44.1 ...
The evolution of my customer service team
I love the book “Delivering Happiness” by Tony Hsieh, founder of Zappos. It is mainly about the culture of cus...
clothing rental service Le Tote is buying luxury retail chain Lord & Taylor – Econsultancy
In what is perhaps one of the starkest examples yet of the digital disruption that has upended retail, upstart...
Can Cable TV Survive the 5G Wireless Threat? | Service Providers
Traditional cable TV providers will face a big competitive threat in the next decade from the Internet, IPTV a...
4 High-Impact E-Commerce Customer Service Trends | Customer Experience
E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life...