Service

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Google Ends Radius Service Area in GMB

Service radius is out, listing individual locations is in. Google has finally pulled the plug on the service based business radius in GMB (Google my Business). This began earlier in the year, but the company ha...

Amazon Goes for the Gold With HD Streaming Music Service | Entertainment
Ecommerce Trends

Amazon Goes for the Gold With HD Streaming Music Service | Entertainment

Amazon on Tuesday announced Amazon Music HD, which offers 50 million CD-quality songs — 16 bits at 44.1 kHz. Customers also can stream millions more songs in Ultra HD — better than CD quality &#8212...

The evolution of my customer service team
Ecommerce Trends

The evolution of my customer service team

I love the book “Delivering Happiness” by Tony Hsieh, founder of Zappos. It is mainly about the culture of customer service that Zappos became famous for. One of the throwaway anecdotes in the book had a big im...

clothing rental service Le Tote is buying luxury retail chain Lord & Taylor – Econsultancy
Ecommerce Trends

clothing rental service Le Tote is buying luxury retail chain Lord & Taylor – Econsultancy

In what is perhaps one of the starkest examples yet of the digital disruption that has upended retail, upstart online clothing rental subscription service Le Tote is buying luxury retail chain Lord & Taylor...

Can Cable TV Survive the 5G Wireless Threat? | Service Providers
Ecommerce Trends

Can Cable TV Survive the 5G Wireless Threat? | Service Providers

Traditional cable TV providers will face a big competitive threat in the next decade from the Internet, IPTV and 5G wireless. Cable TV typically lands at the bottom in customer satisfaction surveys. That means ...

4 High-Impact E-Commerce Customer Service Trends | Customer Experience
Ecommerce Trends

4 High-Impact E-Commerce Customer Service Trends | Customer Experience

E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass US$735 billion. Even industr...

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