Writing a termination of spousal support letter is a formal way of ending spousal support or alimony, and it i...
The Secret to Data-Driven Customer Support Success | #customersupport #supporticket
The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.
Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use. This means that you’ve:
- Identified what communication or social media channels are most convenient for your customers
- Installed a data collection tool that increases visibility across all channels
- Hired a customer support team that is trained and ready to answer all inquiries appropriately
What channels are your customers using to communicate their concerns with you? Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? All of this data can be collected via website live chat, email, phone, forums, social media, etc.
6 Ways to Boost Customer Support Team Productivity | #hrmanagement #hrexecutive
Have you ever decided to evaluate your customer support team’s performance only to discover you’ve been walkin...
The Power of AI in B2B Customer Support: Maximize Efficiency | #customersupport #supporticket
Who’s the most famous bot of all time? Arguably, R2-D2 as the beloved, fictional Star Wars droid.
How Brands Can Truly Support the Black Community on Juneteenth
Opinions expressed by Entrepreneur contributors are their own. As Juneteenth approaches, brands are again p...
What is a Service Level Agreement (SLA) for Customer Support | #customersupport #supporticket
We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, ...
The Key To Increasing Customer Support Efficiency | #customersupport #supporticket
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service.
5 Factors to Consider When Choosing an IT Support Company
Partnering with a trusted IT support company can help protect your customers and improve productivity. However...
RingCentral helps Van Ausdall & Farrar improve operations, support remote staff, and save $20,000 a year | #customersupport #supporticket
Highlights: Lowering costs: Migrating to RingCentral helped the company eliminate carrier fees, remove many d...
Your Guide to Automation for Customer Support | #customersupport #supporticket
Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.