Have you ever decided to evaluate your customer support team’s performance only to discover you’ve been walkin...
The Power of AI in B2B Customer Support: Maximize Efficiency | #customersupport #supporticket
Who’s the most famous bot of all time? Arguably, R2-D2 as the beloved, fictional Star Wars droid.
How Brands Can Truly Support the Black Community on Juneteenth
Opinions expressed by Entrepreneur contributors are their own. As Juneteenth approaches, brands are again p...
What is a Service Level Agreement (SLA) for Customer Support | #customersupport #supporticket
We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, ...
The Key To Increasing Customer Support Efficiency | #customersupport #supporticket
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service.
5 Factors to Consider When Choosing an IT Support Company
Partnering with a trusted IT support company can help protect your customers and improve productivity. However...
RingCentral helps Van Ausdall & Farrar improve operations, support remote staff, and save $20,000 a year | #customersupport #supporticket
Highlights: Lowering costs: Migrating to RingCentral helped the company eliminate carrier fees, remove many d...
Your Guide to Automation for Customer Support | #customersupport #supporticket
Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.
Rising Support Demand Reduces Revenue – State of Support Part 1 | #customersupport #supporticket
Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022, overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything.
The 9 best live chat apps for customer support
A customer-centric strategy touches all parts of your business, but you can improve your customer service almo...