Certainly is a Conversational AI platform designed to create a digital twin of a company’s best salesperson. It enables businesses to provide personalised customer experiences, reduce wait times, help with purchase and checkout processes, and manage post-sales customer support. It can be integrated with a wide range of business systems and services, and uses AI to understand customer intent and provide relevant product recommendations. It also allows companies to collect zero-party data for use in hyper-customising shopping experiences, increasing brand loyalty and customer lifetime values. Certainly provides an easy-to-use no-code platform for business users and APIs for developers, and is trusted by companies worldwide.