Every company needs good leaders to thrive. You may hire the best employees in your field, but ineffective lea...
The Secret to Data-Driven Customer Support Success | #customersupport #supporticket
Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use. This means that you’ve:
- Identified what communication or social media channels are most convenient for your customers
- Installed a data collection tool that increases visibility across all channels
- Hired a customer support team that is trained and ready to answer all inquiries appropriately
What channels are your customers using to communicate their concerns with you? Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? All of this data can be collected via website live chat, email, phone, forums, social media, etc.
Learning and Development Opportunities HR Can Focus On | #hrmanagement #hrexecutive
In today’s rapidly evolving workplace, regular learning and development opportunities are no longer a luxury b...
6 webinar best practices to level up your presentations | #customersupport #supporticket
Webinars are on the rise as remote and hybrid work continue to flourish, and following webinar best practices ...
RingCentral’s Ben Purton discusses life with Autism Spectrum Disorder | #customersupport #supporticket
Highlights: July is Disability Pride Month In honor of Disability Pride Month, we sat down with RingCentral...
Top national printing company becomes more efficient than ever thanks to RingCentral | #customersupport #supporticket
Highlights: Creating efficiencies: Unifying voice, video, and SMS texting on an app employees can access anyw...
Introducing more intuitive and empowering user call handling | #customersupport #supporticket
We are excited to introduce our new call handling enhancements, specially designed to empower small and medium...
6 Ways to Boost Customer Support Team Productivity | #hrmanagement #hrexecutive
Have you ever decided to evaluate your customer support team’s performance only to discover you’ve been walkin...
How to create & host a great webinar: 7 strategies for success | #customersupport #supporticket
If you need some quick tips to help you create a webinar, you aren’t alone! In fact, the use of webinars has g...
RingCentral celebrates Disability Pride Month | #customersupport #supporticket
Highlights: July is Disability Pride Month In honor of Disability Pride Month, we sat down with Advanced Su...