You sent a memo to one of your employees. It was a slight reprimand for a mistake he made. The message ...
RingCentral China is certified by Great Place to Work® | #customersupport #supporticket
In Sep 2021, RingCentral was Certified by Great Place to Work®. This honor is based on RingCentral employees’ ...
Are Your Customer Service Scores Unfair? | #customersupport #supporticket
None of us likes being judged unfairly, and that’s especially true in the workplace. When it happens in...
New RingCentral MVP features that will solve productivity challenges for hybrid teams | #customersupport #supporticket
Highlights: Next-gen business analytics that goes beyond IT and delivers insights at the pace your busi...
Common HR Analytics and Tips on How to Use Them | #hrmanagement #hrexecutive
HR metrics aid companies in understanding how their efforts to manage personnel are improving their businesses...
What Is An Omnichannel Contact Center And Why Do You Need It | #customersupport #supporticket
An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consist...
Four benefits of a next-gen cloud contact center | #customersupport #supporticket
Highlights: Customers are demanding support that effectively balances quick responses with personalizat...
15 Best Practices for First Call Resolution [Infographic] | #customersupport #supporticket
Delight in customer experience has high standards. Fast-paced consumers want brands to value their time...
Sweet relief | RingCentral | #customersupport #supporticket
Highlights: To date, 1,942,742 acres have burned across California There are currently 14,773 firefig...
5 Key Benefits of Customer Satisfaction (and 3 Companies That Get It Right) | #customersupport #supporticket
Customer satisfaction is the lifeline of any business. Improving customer service leads to more loyal customer...