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Ring Central Blog
News & Events

How Millennials are changing loan servicing | #customersupport #supporticket

Highlights: Millennials have different communications preferences than their parents They expect digital experiences with the human touch Cloud communications platforms digitize communications without sacrific...

Ring Central Blog
News & Events

5 must reads if you’re thinking of going hybrid | #customersupport #supporticket

When we embarked on our remote work journeys 1.5 years ago, the future was anything but certain. Companies expected that the lack of in-office presence would devastate productivity, and employees were afraid to...

Ring Central Blog
News & Events

With RingCentral, this leading operator of infusion therapy centers gave its IT communications a boost | #customersupport #supporticket

For thousands of patients across the Southern United States, receiving infusion therapy for their chronic illness no longer requires sitting for hours in an uncomfortable hospital room. Thanks to Palmetto Infus...

Ring Central Blog
News & Events

RingCentral Add-ins connects all your apps in one place | #customersupport #supporticket

Highlights: Employees are multitasking more than ever, and using more apps to support everyday business needs and workflows since the start of the COVID-19 pandemic RingCentral Add-ins enables employees to acc...

Digital Customer Experience: 2022 and beyond
News & Events

Digital Customer Experience: 2022 and beyond | #customersupport #supporticket

A great digital customer experience ensures that your customers feel valued and understood, irrespective of which platform or channel they reach out on, along their customer journey. Each customer interaction n...

Ring Central Blog
News & Events

RingCentral Ventures first partners: TaskHuman, Enable, Balto | #customersupport #supporticket

Our first partners: Balto: AI-based live coaching tool that provides real-time guidance to contact center agents. TaskHuman: Health and wellness app that connects employees to professional coaches at any time,...

How To Drive Delight In An Age Of Fast-changing Customer Expectations
News & Events

How To Drive Delight In An Age Of Fast-changing Customer Expectations | #customersupport #supporticket

Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them take their stance, tighten the grip on their bow, and shoot swiftly and accurately by ‘instinct’. But their perf...

Ring Central Blog
News & Events

Introducing RingCentral Ventures: What do we do? | #customersupport #supporticket

Highlights: RingCentral Ventures is the strategic investment arm of RingCentral and the latest addition to the company. Our mission is to support entrepreneurs and early-stage companies in bringing their innov...

Customer service oriented blog cover
News & Events

6 Habits Of Customer Service Oriented Companies | #customersupport #supporticket

Positioning a business around customer service doesn’t happen overnight. It requires the right people, tools, and processes to make it a reality. But investing in building a customer service oriented culture pa...

Ring Central Blog
News & Events

Hello To Hangzhou | RingCentral | #customersupport #supporticket

Want to get to know RingCentral’s new Hangzhou office? Why not start with Chang He, RingCentral Hangzhou’s first employee? Highlights: Chang He  is the head of RingCentral’s Hangzhou R&D center, leading th...