There’s honestly nothing more alarming and boring than an automated email from a business. When you read the r...
How to build an effective customer support knowledge base
Even if you make your product as error-proof as possible, people are going to ask questions. We all understand...
Upgrade Customer Support Agent Performance with Supervisor | #customersupport #supporticket
Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers.
How CX software helps your support team do their best work. | #customersupport #supporticket
Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. ...
8 Tips to Write a Good Support Email (+ Downloadable Email Templates) | #customersupport #supporticket
When you are writing emails day in and day out to customers, it’s only natural for some support emails to miss...
7 ways to support teachers in a hybrid learning environment | #customersupport #supporticket
Highlights Teachers need support as they handle a hybrid learning environment and deal with the added s...
How to support staff who are approaching their retirement age | #hrmanagement #hrexecutive
Retirement is something that everyone who works needs to think about – and it can be a really big deal. As a c...
20 Effective Empathy Statements for Chat Support | #customersupport #supporticket
We can all agree that offering customer service on chat can significantly shorten wait times and allow easy pe...
3 Ways Your Support Software Prevents You From Being Customer-First | #customersupport #supporticket
To be successful in 2022, it’s vital that you bring customers to the forefront of your B2B business. However, did you know your customer support software is likely holding you back, or outright preventing you from achieving this? To truly be a customer-first business, you need to know what your customers’ goals and pain points are, support them in ways that make these goals more achievable (or alleviate their hindrances), and ultimately help them grow.
Harness the Power of Personalized Support Solutions With the Amazon Connect + Freshdesk Integration | #customersupport #supporticket
Customer-facing organizations are constantly on the lookout for a customer support solution that can help thei...