Introducing RingCentral-certified hardware phones as a subscription service | #customersupport #supporticket
We are excited to announce that we have expanded our Device-As-A-Service (DaaS) portfolio to give our customers the ability to deploy more types of hardware for a low monthly cost rather than requiring the actual purchase of costly hardware. Phones are now part of our Device-as-a-Service (DaaS) portfolio In Nov 2022, RingCentral pioneered the idea […]
Introducing more intuitive and empowering user call handling | #customersupport #supporticket
We are excited to introduce our new call handling enhancements, specially designed to empower small and medium-sized businesses. With a commitment to user-friendly design, we’ve improved our call handling to make user level customizations and intuitive design front and center. Say goodbye to fumbling around on mobile devices looking for features and hello to a […]
Introducing Ben Schechter, RingCentral’s New SVP of Marketing | #customersupport #supporticket
Highlights: Ben Schechter recently joined RingCentral as Senior Vice President of Marketing We sat down with Ben to learn more about his marketing journey, why he chose RingCentral, and to hear about his vision for RingCentral’s marketing strategy After spending the past four years at Adobe as head of SMB and Enterprise Marketing, Ben Schechter […]
Introducing the Full Zapier Experience
It’s no secret that the user experience should always come first. And when it comes to your integration, your customers are better off discovering and automating workflows directly inside your UI, right when they’re using your product and where it makes the most sense. After all, no one likes switching tools to get a job […]
Introducing drafts | Zapier
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Introducing the Hub SDK Improvement for Messaging and Live Chat | #customersupport #supporticket
Living in the Digital Age, so much of our lives are saturated with data and information. But with so much information available, sometimes we can feel like Johnny Mnemonic, past cranial-storage capacity, where additional data doesn’t help us solve any problems, and instead makes it even more difficult to solve problems.
Introducing Debrief Session: Keep the momentum going after every webinar | #customersupport #supporticket
By Venky Iyer, Director of Product Management, Ravi Kalluri, Senior Director of Engineering, and William Lau, Senior Director of Product Marketing. Since we launched RingCentral Webinar back in March, companies using RingCentral MVP could host webinars with up to 10,000 attendees. It’s designed with the same look and feel that our customers are familiar […]
RingCentral for Microsoft Teams: Introducing SMS and eFax | #customersupport #supporticket
Forming meaningful, long-lasting relationships with your customers means communicating with them on their terms. When a customer needs an issue resolved—or better yet, wants to buy your product—you want to be reachable on their channel of choice. But this creates a challenge for Microsoft Teams users. Microsoft Teams doesn’t come with a complete set of […]
Introducing custom fax cover sheets in RingCentral MVP | #customersupport #supporticket
A question we often get at RingCentral from customers in highly-regulated industries like government, finance, and healthcare is: “How do I create a custom fax cover sheet that can adhere to my industry’s compliance standards in the app?” In these industries, some aspects of compliance and document security are addressed by cloud faxing, […]
Introducing: The redesigned RingCentral Customer & Developer Community | #customersupport #supporticket
The Community at a glance: When’s the last time you visited the RingCentral Community? If you haven’t, now’s the perfect time to check it out! We’re excited to announce that the Community has recently been redesigned, creating a more unified and accessible platform. When redesigning the Community, the goal was to make it easier for […]