Shib Mathew is the founder and executive chairman of freelance management platform, YunoJuno. I chatted with S...
Virtual Collaboration: How to improve remote work | #customersupport #supporticket
Remote work is on the rise. According to Upwork’s Future Workforce Report, about 40.7 million workers in the U...
Communication Preferences At Work Has Changed | #hrmanagement #hrexecutive
The move to remote and hybrid started by the pandemic has only picked up steam in the last calendar year. 46% ...
New power-packed AI features, webinar offerings, and integrations to combat widespread hybrid work frustrations | #customersupport #supporticket
How we work today feels very different than it did just a ye...
How bad idea brainstorms improved by work
I’ve had plenty of good ideas about how to build and improve my business. I’ve taken classes. I...
How CX software helps your support team do their best work. | #customersupport #supporticket
Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. ...
8 ways to use MURAL to tackle work projects
I used to downplay the value of visual thinking. Having a long, descriptive piece of text was my idea of the u...
10 Small Business Marketing Strategies That Actually Work
Opinions expressed by Entrepreneur contributors are their own. If you’re a small business owner...
How programming and QA should work together
When I began my IT career, I was a QA tester. But sooner rather than later, I was asked to program to learn mo...
Ensuring security in financial services hybrid work environments | #customersupport #supporticket
Highlights: A hybrid work environment creates additional challenges regarding data security for financi...