There is an important balance that employers need to maintain when running a business: productivity and purpos...
Forrester Study: RingCentral MVP + Contact Center Delivers an ROI of 211% for Customers Over Three Years | #customersupport #supporticket
Recently, RingCentral commissioned Forrester Consulting to create a Total Economic ImpactTM (TEI) study based ...
Case study: How Star Health educated people on the importance of health insurance by driving 228 mn+ impressions | #casestudy
With rising costs and medical inflation, should a medical emergency arise, people tend to dip into their savin...
Empowering Customer Service Amid Turbulent Times | #customersupport #supporticket
Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn.
RingCentral Celebrates AAPI Heritage Month | #customersupport #supporticket
Highlights: AAPIHM, recognized in May, honors the history, cultures and contributions of Asian American...
Growth Team Structure For Successful Scaling Your Startup Team | #hrmanagement #hrexecutive
Here are some cruel numbers — only 1 in 200 startups manages not only to survive the first years, but to scale...
How To Develop A Performance Management System That Works? | #hrmanagement #hrexecutive
Are you frustrated about your current performance management system not helping you retain top talent or impro...
How AI is shaping the modern workplace | #customersupport #supporticket
The rapid advancement of AI technologies is transforming the way we work and collaborate. In recent months, th...
How Housing.com’s campaign reached 106mn users while acknowledging the consumer’s struggle | #casestudy
Housing.com’s campaign ‘Parr .. se Perfect’ encouraged consumers to keep searching for houses until they find ...
7 Ways HR Can Make the Shift to 100% Remote Work Easier | #hrmanagement #hrexecutive
When moving from on-premises office setups to having employees work remotely 24/7, there are all sorts of obst...