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Built In Names RingCentral an Employer Branding Influencer Gold Winner
News & Events

Built In Names RingCentral an Employer Branding Influencer Gold Winner | #customersupport #supporticket

All that hard work really does earn some amazing recognition! RingCentral was named a ‘Built In 2022 Employer Branding A...

Sharing power: Creating opportunities for Hispanic women in technology.
News & Events

Sharing power: Creating opportunities for Hispanic women in technology. | #customersupport #supporticket

Highlights: DFW Alliance of Technology and Women (DFW*ATW) is a vital non-profit organization committed to increasing t...

5 strategies for managing customer expectations
News & Events

5 strategies for managing customer expectations | #customersupport #supporticket

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. So in the cases where a customer is asking for something you can’t provide, whether that’s faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations.

Multiethnic group of employees meeting together in a meeting room
News & Events

Why collaborative leadership is important from the top down | #customersupport #supporticket

“One piece of log creates a small fire, adequate to warm you up. Add just a ...

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HR

HR Outsourcing Company Options for Small Companies | #hrmanagement #hrexecutive

Small business owners are used to wearing many hats, but that practice eventually becomes unmanageable. At some point, y...

Man at home wearing a headset in a video meeting
News & Events

How Global Service Providers drive innovation | #customersupport #supporticket

Many of history’s greatest achievements began with powerful partnerships bet...

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HR

Are HR Leaders Struggling with Hybrid Work? | #hrmanagement #hrexecutive

Within the past few years, HR leaders have become more accepting of hybrid work. Flexible and remote working was previou...

Case Study: How Pullman New Delhi Aerocity set Pullman’s experience apart from any other hotel experience through Instagram reels by influencers
Case Study

Case Study: How Pullman New Delhi Aerocity set Pullman’s experience apart from any other hotel experience through Instagram reels by influencers | #casestudy

Pullman New Delhi Aerocity leveraged influencers from different backgrounds to establish how the business hotel can meet...

Company Culture, Cats, and RingChella
News & Events

Company Culture, Cats, and RingChella | #customersupport #supporticket

Highlights: Hiring for culture fit is as important as skills and experience, for the company and the candidate. RingCe...

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HR

Important Things HR Should Know About Their HR Database | #hrmanagement #hrexecutive

If you work in HR, then much of your daily routine will revolve around using a database to juggle the various pieces of ...