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Blog cover for empathy statements
News & Events

20 Effective Empathy Statements for Chat Support | #customersupport #supporticket

We can all agree that offering customer service on chat can significantly shorten wait times and allow easy personalizat...

8 tips to empower call center teams during tough times
News & Events

8 tips to empower call center teams during tough times | #customersupport #supporticket

As we all ring in a fresh new year, many executives and team leaders are thinking through strategies to ensure that empl...

Freshdesk Delighted Blog - Product Market Fit
News & Events

Product/Market Fit 101: The What, Why, And How | #customersupport #supporticket

What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF) as ”being in a goo...

With RingCentral, National Polytechnic College is improving instructor accessibility, staff communication, and the school’s marketing efforts
News & Events

With RingCentral, National Polytechnic College is improving instructor accessibility, staff communication, and the school’s marketing efforts | #customersupport #supporticket

Highlights: Instructor accessibility: With RingCentral apps on their laptops and phones, instructors can connect with s...

Ring Central Blog
News & Events

6 ways AI impacts the modern contact center | #customersupport #supporticket

Highlights: Today’s contact centers rely on AI in addition to live agents to offer better customer experiences. AI subs...

3 Ways Your Support Software Prevents You From Being Customer-First
News & Events

3 Ways Your Support Software Prevents You From Being Customer-First | #customersupport #supporticket

To be successful in 2022, it’s vital that you bring customers to the forefront of your B2B business. However, did you know your customer support software is likely holding you back, or outright preventing you from achieving this? To truly be a customer-first business, you need to know what your customers’ goals and pain points are, support them in ways that make these goals more achievable (or alleviate their hindrances), and ultimately help them grow. 

Top CX virtual conferences to attend in 2020
News & Events

The Complete Calendar for Customer Experience Conferences in 2022 | #customersupport #supporticket

With customer experience becoming more important than ever, interactive customer experience conferences are the need of ...

Ring Central Blog
News & Events

How to set realistic adherence goals for your contact center | #customersupport #supporticket

Highlights Schedule compliance is more than just how many hours an employee works; when they are available is also impo...

Audacious Imagination | RingCentral
News & Events

Audacious Imagination | RingCentral | #customersupport #supporticket

Highlights: Danita Oliver is RingCentral’s Senior Global Diversity, Equity & Inclusion Leader Martin Luther King Jr...

Ring Central Blog
News & Events

5 tips for project-based learning in a hybrid learning environment | #customersupport #supporticket

Highlights: Project-based learning can work in a hybrid learning environment. Educators must carefully consider which p...