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[Checklist] 8 strategies to exceed CMS call recording compliance
News & Events

[Checklist] 8 strategies to exceed CMS call recording compliance | #customersupport #supporticket

What if there was a guide to help you meet the latest requirements from the Centers for Medicare & Medicaid Services...

7 customer service trends to watch in 2023
News & Events

7 customer service trends to watch in 2023 | #customersupport #supporticket

Get a jump-start on the latest customer service trends of the year! New customer service trends for contact centers have...

An introduction to RingCentral Professional Services
News & Events

An introduction to RingCentral Professional Services | #customersupport #supporticket

Everyone’s moving their communications to the cloud…but what’s the best, most cost-effective (and secure) way to move yo...

A culture of customer empathy
News & Events

A culture of customer empathy | #customersupport #supporticket

As I reflect on my first 100 days and look forward to 2023, I can’t ignore the macroeconomic challenges, the new normal ...

2023 trends: What channel partners need to know
News & Events

2023 trends: What channel partners need to know | #customersupport #supporticket

Blog highlights: 2022 was a banner year for RingCentral and our channel partners In the new year, buyers are looking at...

RingCentral Employees Ring in the Lunar New Year with Festivities Galore
News & Events

RingCentral Employees Ring in the Lunar New Year with Festivities Galore | #customersupport #supporticket

Highlights:  Lunar New Year 2023 begins on Sunday January 22, with festivities culminating on February 5. RingCentral w...

ringcentral CX innovation - new agent experience
News & Events

RingCentral’s top 10 CX innovations: Q1 2023 | #customersupport #supporticket

Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an e...

Conversational AI & conversation intelligence: An in-depth guide
News & Events

Conversational AI & conversation intelligence: An in-depth guide | #customersupport #supporticket

Conversational AI and conversation intelligence are two technologies making trends lists across industries this year. Ar...

RingCentral helps Good2Go Auto Insurance cut $100,000 from its telephony costs
News & Events

RingCentral helps Good2Go Auto Insurance cut $100,000 from its telephony costs | #customersupport #supporticket

Highlights: Saving money: Eliminating on-prem phone maintenance, telco lines, and other communication costs will save t...

Why Customer Health Scoring Matters
News & Events

Why Customer Health Scoring Matters | #customersupport #supporticket

Understanding and measuring customer sentiment and health is a critical aspect of running a successful business. It allows you to gauge how your customers feel about your brand, products, and services, and make adjustments as needed to improve the customer experience. By regularly tracking customer health, businesses can make informed decisions that lead to increased customer satisfaction, retention, and revenue.