What if there was a guide to help you meet the latest requirements from the Centers for Medicare & Medicaid Services...
Get a jump-start on the latest customer service trends of the year! New customer service trends for contact centers have...
Everyone’s moving their communications to the cloud…but what’s the best, most cost-effective (and secure) way to move yo...
As I reflect on my first 100 days and look forward to 2023, I can’t ignore the macroeconomic challenges, the new normal ...
Blog highlights: 2022 was a banner year for RingCentral and our channel partners In the new year, buyers are looking at...
Highlights: Lunar New Year 2023 begins on Sunday January 22, with festivities culminating on February 5. RingCentral w...
Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an e...
Conversational AI and conversation intelligence are two technologies making trends lists across industries this year. Ar...
Highlights: Saving money: Eliminating on-prem phone maintenance, telco lines, and other communication costs will save t...
Understanding and measuring customer sentiment and health is a critical aspect of running a successful business. It allows you to gauge how your customers feel about your brand, products, and services, and make adjustments as needed to improve the customer experience. By regularly tracking customer health, businesses can make informed decisions that lead to increased customer satisfaction, retention, and revenue.