Technology is continuing to grow at an exponential rate and modern cloud systems are the new standard for companies of a...
Highlights: RingCentral helps SMBs improve their ability to streamline workflows, increase meeting efficiency, and othe...
It’s a no-brainer that customers are the fuel that keeps a business going. The success of a business hugely depends on h...
Highlights: Delighting guests: Using RingCentral’s flexibility to experiment with routing options and automated greetin...
If you’re part of your organization’s customer service team, you will be familiar with the term “call management.” But i...
Built to win: A Customer-centric culture starts with your employees | #customersupport #supporticket
Article highlights: A successful contact center is customer-centric. Annett...
Companies set up knowledge bases to help customers find answers to their queries faster. However, not all help centers h...
Deploying cloud communications, collaboration, and contact center solutions ...
When a customer reaches out to your company with a question or problem, they expect immediate attention and prompt respo...
Highlights: National Dog Day is August 26, 2022 in the U.S. (but feel free to celebrate wherever you are.) 89% of emp...