Customer

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Quick Tips

Does Your Business Need a Customer Appreciation Strategy?

It goes without saying that you appreciate your customers. Without them, you wouldn’t have a business to run. But do your customers know how much you appreciate them? It’s easy to get so caught up in the proces...

Four tips for getting the most out of a Customer Data Platform (CDP) – Econsultancy
Ecommerce Trends

Four tips for getting the most out of a Customer Data Platform (CDP) – Econsultancy

The customer data platform (CDP) has experienced a rapid rise in popularity as a marketing technology platform over the past three years, as marketers have increasingly sought a way to make sense of reams of cu...

Recipe for CX Success: Combine Context From Conversations With Speech Analytics | Customer Experience
Ecommerce Trends

How Committed Is Your CEO to a Great Customer Experience? | Customer Experience

Consumers have been adopting disruptive digital technologies in their daily lives at a rapid pace. Customers went from being limited to brick-and-mortar stores to researching, comparing and buying a company&#82...

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Quick Tips

5 Types Of Customer Loyalty Programs You Can Use To Boost Customer Retention

Customer loyalty is important to every business because repeat customers make up a large chunk of a company’s revenue. If you can retain customers, you can spend less time and money finding new ones and more ti...

The evolution of my customer service team
Ecommerce Trends

The evolution of my customer service team

I love the book “Delivering Happiness” by Tony Hsieh, founder of Zappos. It is mainly about the culture of customer service that Zappos became famous for. One of the throwaway anecdotes in the book had a big im...

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Quick Tips

Are You the Salesperson Creating Value for Your Customer?

I was talking to a team of sales people about engaging their customers with insight and getting them to think about their businesses in different ways. They happened to sell supply chain management software. Th...

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Quick Tips

6 Elements of Customer Psychology Drive Buy Decisions

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. In fact, businesses need to adapt even more completely to the ch...

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Quick Tips

Be Your Own Customer Before You Launch a Product

The many advantages of building and growing a business based on fulfilling your own needs. September 1, 2019 6 min read Opinions expressed by Entre...

Putting CX at the Center of Testing Strategies | Customer Experience
Ecommerce Trends

Putting CX at the Center of Testing Strategies | Customer Experience

From e-commerce to banking applications to healthcare systems — and everything in between — if it’s digital, users expect it to work at every interaction, and on every possible platform and op...

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Quick Tips

7 Ways Automation is Helping Support Teams Deliver a Personalized Customer Experience

Businesses need loyal customers for long-term growth and profitability. But what’s the best way to get them to stick around? One of the keys to effective customer retention is the creation of a personalized cus...

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