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With RingCentral, Charter Industries’ customer experience is up, and telecom costs are down
News & Events

With RingCentral, Charter Industries’ customer experience is up, and telecom costs are down | #customersupport #supporticket

Highlights: Actionable insights: The detailed reporting and analytics in RingCentral Contact Center have helped the tea...

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Business Growth Stems From Getting the Right Customer Feedback. Here’s How to Get It.

Opinions expressed by Entrepreneur contributors are their own. Are you seeking to foster growth and achieve better re...

The Secret to Data-Driven Customer Support Success
News & Events

The Secret to Data-Driven Customer Support Success | #customersupport #supporticket

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. 

Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use. This means that you’ve:

  • Identified what communication or social media channels are most convenient for your customers
  • Installed a data collection tool that increases visibility across all channels
  • Hired a customer support team that is trained and ready to answer all inquiries appropriately

What channels are your customers using to communicate their concerns with you? Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? All of this data can be collected via website live chat, email, phone, forums, social media, etc.

6 Ways to Boost Customer Support Team Productivity
HR

6 Ways to Boost Customer Support Team Productivity | #hrmanagement #hrexecutive

Have you ever decided to evaluate your customer support team’s performance only to discover you’ve been walking on a thi...

The Power of AI in B2B Customer Support: Maximize Efficiency
News & Events

The Power of AI in B2B Customer Support: Maximize Efficiency | #customersupport #supporticket

Who’s the most famous bot of all time? Arguably, R2-D2 as the beloved, fictional Star Wars droid. 

How Customer Expectations Are Related To Customer Satisfaction
News & Events

How Customer Expectations Are Related To Customer Satisfaction | #customersupport #supporticket

Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.

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10 Free Field Service Management Software in 2023 To Optimize Customer Experience

Reading Time: 8 Minutes Published : June 20, 2023 Last Updated: June 20, 2023 Effective field operations require ...

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Customer Lifetime Value – Meaning, Benefits, and Calculation Formula

Reading Time: 14 Minutes Published : June 19, 2023 Last Updated: June 19, 2023 Whether you are running a small bu...

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Quick Tips

Enhancing Retail Customer Experiences In The Age Of The Experience Internet

Opinions expressed by Entrepreneur contributors are their own. You’re reading Entrepreneur Middle East, an ...

Empowering Customer Service Amid Turbulent Times
News & Events

Empowering Customer Service Amid Turbulent Times | #customersupport #supporticket

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn.