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The world is always changing. Information technology continues to evolve at an ever increasing pace. Large org...
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The world is changing rapidly. What used to be sufficient for supporting customers is no longer enough. 73% of...
Her Business’ USP Is Giving Women The Right to Pee
Mumtaz Shaikh is an advocate of women’s rights and fights for a simple cause: The Right to Pee. A passionate a...
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All customers expect a seamless contact center experience. But it so rarely happens. They find themselves bein...
Ever Thought About Starting-Up In Sleep Business? She Is Doing It
The easiest way we all choose to rejuvenate our self from stress, tiredness, or boredom is a quick nap. While ...
Omnichannel vs. Multichannel: What’s the difference? | #customersupport #supporticket
Customer expectations have shifted in recent years. Customers want to be able to interact with brands across m...
An In-depth Guide to Building a Great Knowledge Base | #customersupport #supporticket
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4 ways to improve unproductive hybrid meetings | #customersupport #supporticket
Ever dial into a team meeting when nearly everyone else is there in person? It’s hard to get a word in edgewis...
IIM Alumna Quit High-Paying Job To Chase Passion, Now The World Knows Her
Every person dreams of something and the biggest happiness they can get is by achieving what they dream of. Th...