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News & Events

How UCaaS can help expand enterprise businesses | #customersupport #supporticket

UCaaS for the modern day workforce According to Gartner, in the US, fully remote and hybrid workers are expected to acco...

Ben Pintilie takes pride in RingCentral’s inclusive culture
News & Events

Ben Pintilie takes pride in RingCentral’s inclusive culture | #customersupport #supporticket

Highlights: Pride Month is celebrated internationally in June while the UK celebrates Pride Month in August. We sat d...

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HR

Safe And Motivating Work Environment To Boost Retention | #hrmanagement #hrexecutive

There is an important balance that employers need to maintain when running a business: productivity and purpose. While m...

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News & Events

Forrester Study: RingCentral MVP + Contact Center Delivers an ROI of 211% for Customers Over Three Years | #customersupport #supporticket

Recently, RingCentral commissioned Forrester Consulting to create a Total Economic ImpactTM (TEI) study based on intervi...

Empowering Customer Service Amid Turbulent Times
News & Events

Empowering Customer Service Amid Turbulent Times | #customersupport #supporticket

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn.

RingCentral Celebrates AAPI Heritage Month
News & Events

RingCentral Celebrates AAPI Heritage Month | #customersupport #supporticket

Highlights: AAPIHM, recognized in May, honors the history, cultures and contributions of Asian Americans and Pacific Is...

How To Develop A Performance Management System That Works?
HR

How To Develop A Performance Management System That Works? | #hrmanagement #hrexecutive

Are you frustrated about your current performance management system not helping you retain top talent or improve employe...

How AI is shaping the modern workplace
News & Events

How AI is shaping the modern workplace | #customersupport #supporticket

The rapid advancement of AI technologies is transforming the way we work and collaborate. In recent months, the mainstre...

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HR

Navigating the Human Resources Outsourcing Market | #hrmanagement #hrexecutive

It is clear that human resources (HR) or people management is a strategic and crucial task. HR professionals are respons...

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HR

7 Ways HR Can Make the Shift to 100% Remote Work Easier | #hrmanagement #hrexecutive

When moving from on-premises office setups to having employees work remotely 24/7, there are all sorts of obstacles that...